Fraud Investigator

Questrade Financial Group (QFG), through its companies—Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc.—provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of Flexiti?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Work‑life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Fraud Investigator

The Fraud team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group to mitigate fraud and reputational risks while also helping Canadians become much more financially successful and secure.

The Fraud Investigator is responsible for investigating, documenting, and conducting root cause analyses on all Fraud types at Questrade Financial Group, through investigative techniques to strengthen Fraud capabilities for all products and services across the enterprise.

The Fraud Investigator is expected to conduct timely and accurate reviews of various fraud types on Flexiti’s portfolio and to ensure alerts and investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures.

The successful candidate will work closely with internal and external partners and directly with clients when conducting investigations.

In this role, responsibilities include but are not limited to:

• Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining based on the required actions
• Analyzing and processing Fraud / dispute cases while ensuring all internal service levels, policies and procedures are met
• Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements
• Documenting actions and information found throughout the investigation to develop and maintain account/case files
• Engaging with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure
• Educating & providing advice to stakeholders and clients to meet their immediate security needs and providing tailored solutions to protect them and prevent fraud losses
• Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations
• Providing input and developing recommendations for process and customer service improvements
• Maintaining productive relationships with all internal and external stakeholders
• Preparing reports, notifications and activity / case filings to upper management or as required
• Exercising judgment to identify, diagnose, and solve problems
• Staying abreast of financial crimes risk trends, relevant regulations and compliance standards
• Other duties or accountabilities as needed

So are YOU our next Fraud Investigator? You are, if you…

• Have 2+ years of experience working in financial services, risk management, and/or financial crimes (i.e., AML, Fraud, etc.)
• Have excellent written and verbal communication skills
• Are self‑motivated, energetic, results‑oriented and committed to adding value to the organization
• Have strong analytical and problem‑solving skills with ability to approach data with the right questions and recognition of trends
• Can develop and use structured approaches to identify root causes and opportunities
• Understand the impact that your work has on the company and customer journey
• Possess in‑depth knowledge of risk and technology management as applied to fraud and/or criminal risk
• Are a critical, outside‑the‑box thinker

Additional Kudos If You…

• Are bilingual (English/French)
• Have knowledge of financial products, services, and processes
• Are a certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Additional Information

• Operating hours are 8 am to 9 pm, Monday to Sunday
• Shifts will be scheduled 5 days per week, not exceeding 40 hours in total

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.