(TEMPORARY FULL-TIME)SECRETARY - OUTPATIENT CENTRALIZED SCHEDULING (OSRT)

Ontario Shores Centre for Mental Health Sciences is seeking a skilled and dedicated Secretary to join our Outpatient Scheduling and Resource Team (OSRT) and AccessMHA Referral Management Team (RMT). These teams work collaboratively, combining patient-facing and non-patient-facing roles to provide exceptional customer service within Ontario Shores’ outpatient clinics and at the regional level through AccessMHA.

In this role, you will provide a variety of essential secretarial services to support our outpatient programs hospital wide. You will also support administrative and referral management functions for AccessMHA.

Key Responsibilities

• Greeting and registering clients with professionalism and care, confirming demographics at point of contact
• Providing scheduling support for clients and clinicians alike
• Managing supplies to ensure seamless clinic operations
• Coordinating and booking appointments from waitlists, recurring as well as group sessions
• Managing waitlists and responding to telephone inquiries promptly and professionally
• Maintaining multiple calendars and compiling statistical information
• Accurately managing attendance records for payroll submissions, maintaining and updating databases
• Providing coverage across the Outpatient Scheduling and Resource Team and AccessMHA Referral Management Team as needed

Requirements

Preferred Competencies

Knowledge of mental health and privacy legislation is considered an asset.

Additional Information

Ontario Shores is dedicated to fostering equitable employment opportunities and encourages applications from all qualified individuals. We are committed to supporting candidates requiring accommodations and invite you to inform us of any needs during the recruitment process.

We welcome applicants who embrace respect and are dedicated to collaboratively cultivating an inclusive environment where everyone feels a sense of belonging. We particularly encourage applications from individuals who have encountered historical or current barriers to equity.

Link to OPSEU Wage Table : This is part of the OPSEU bargaining unit.

This is a one year contract.

Job Posting Closing : January 6th 2026 at midnight. Please note any job applications after the closing date will not be considered.

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