Senior Specialist I, Field Support (Consumer Electronics)

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee / latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning / Access of Samsung U for 24 / 7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

The Senior Specialist I, Field Support will provide ASC’s with CE Product technical and parts support through the GSPN Service System for all Samsung Canada Consumer products (over the phone or through on-site visits). The Senior Specialist will provide ASC’s with GSPN system training, and ensure that the ASC network provides best in class service for Samsung Consumers and Retailers. They will develop and perform service training programs and deliver to the service network on a National scale, and ensure that all the necessary product technical and parts requirements are made available to ASC’s as required.

The Senior Specialist I will develop training curriculum for all the CE service providers, ensure that all the necessary product technical requirements, training sessions and service manuals, are made available to our ASC service partners as requested. They are responsible for finding alternatives for parts issues and delays ensuring that products are repaired to the highest level of customer satisfaction.

The Senior Specialist will ensure customer loyalty and create advocates through valued and memorable customer service interactions. Lower costs by working on programs on reducing service dispatches, prevent No Parts Used / No Fault service calls, and reduce product defects and product returns.

Role and Responsibilities

Skills and Qualifications

Requirements

Education :

Knowledge :

Experience :

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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