Senior Business Analyst

Overview

Location : work from home

Here's What We Do And Why We Do It. We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here : www.sherweb.com / about /

Here's how you will contribute to the success of the company. The Operational Efficiency team is dedicated to driving continuous improvement across Sherweb by optimizing processes, enhancing collaboration, and enabling data-driven decision-making. You will play a key role in identifying opportunities for operational and performance improvements across departments. To succeed in this role, you will need to understand the priorities and challenges of each team, analyze workflows and systems, identify root causes, and facilitate cross-functional collaboration. You’ll need to balance attention to detail with a strategic, big-picture mindset. We are looking for a business analyst who thrives in a dynamic environment, is passionate about operational excellence, and can translate business needs into actionable insights and solutions.

Here\'s what your day-to-day will look like in this role.

• Collaborate with business leaders and subject matter experts to extract business needs, elicit requirements, and define solution paths.
• Document and validate business and functional requirements.
• Facilitate workshops and stakeholder meetings to align on goals and priorities based on business value and technical feasibility.
• Develop and refine workflows, processes, and performance metrics.
• Analyze data and feedback from multiple sources to identify root causes and improvement opportunities.
• Communicate proactively with internal and external stakeholders.
• Evaluate solutions, develop implementation plans, and support the coordination deployments with vendors, clients, internal teams (sales, customer service, marketing, etc.) when needed.
• Act as a liaison between business units, project teams and between technical and non-technical stakeholders, ensuring alignment and shared understanding.
• Ensure solutions align with business requirements and deliver measurable value.

Here\'s what you need to have and master to get the job. If you have at least half, we’d love to hear from you.

Benefits Of Working At Sherweb

A Flexible Total Compensation Offer

Considerable growth opportunities

Last but not least : “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English : Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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