Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Overview

At Cencora, we unite to create healthier futures. Join us to improve the lives of people and animals worldwide.

Responsibilities

• Manage assigned projects and cases, adhere to general company processes.
• Provide telephone support for funding and access programs, including private, public and special access initiatives.
• Administer case‑management protocols : clinical monitoring, data collection, ongoing patient follow‑up, compliance, therapy disruption monitoring, adverse event reporting, and liaison with primary healthcare providers.
• Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists and allied health professionals.
• Document each activity in the program‑specific database.
• Participate in ongoing refresher training and specialized training courses for specific products or programs as directed by the manager.
• Provide feedback on current protocols, database, processes and inter‑departmental relationships.
• Communicate clearly to manager, pod and program‑trained colleagues regarding case management during foreseen absences.
• Assist in training new case workers, including shadowing and call monitoring.
• Report all adverse events to assigned units and departments.

Qualifications

Benefits

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