Job Description
We are seeking a skilled and reliable Network Support Analyst to provide first- and second-level support for critical network infrastructure. This role involves troubleshooting hardware and software issues, responding to service tickets, and maintaining network stability in a fast-paced operational environment.
Roles and Responsibilities
Provide Level 1 and Level 2 technical support for network systems, both remotely and onsite
Monitor and respond to incidents via phone, ticketing systems, and walk-ups
Troubleshoot and resolve issues with switches, routers, firewalls, and wireless networks
Escalate complex issues to senior support teams or vendors when necessary
Maintain documentation for support procedures and incident resolution
Work collaboratively with cross-functional teams to maintain system uptime and performance
Ensure adherence to internal IT processes and best practices
Qualifications and Skills
Proven experience in a network support or technical support role
Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, and VPNs
Hands-on experience with common networking equipment (Cisco, Fortinet, etc.)
Familiarity with ticketing systems and ITSM tools
Ability to work rotating shifts, including nights and weekends
Excellent problem-solving and communication skills
Education
IT certifications (e.g., CCNA, CompTIA Network+, ITIL)
Nice-to-Haves
Experience in a healthcare or 24/7 operations environment
Prior experience in high-availability or mission-critical infrastructure support
Network Analyst • Toronto, ON
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