Network Analyst

Job Description

We are seeking a skilled and reliable Network Support Analyst to provide first- and second-level support for critical network infrastructure. This role involves troubleshooting hardware and software issues, responding to service tickets, and maintaining network stability in a fast-paced operational environment.

Roles and Responsibilities

• Provide Level 1 and Level 2 technical support for network systems, both remotely and onsite

• Monitor and respond to incidents via phone, ticketing systems, and walk-ups

• Troubleshoot and resolve issues with switches, routers, firewalls, and wireless networks

• Escalate complex issues to senior support teams or vendors when necessary

• Maintain documentation for support procedures and incident resolution

• Work collaboratively with cross-functional teams to maintain system uptime and performance

• Ensure adherence to internal IT processes and best practices

Qualifications and Skills

• Proven experience in a network support or technical support role

• Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, and VPNs

• Hands-on experience with common networking equipment (Cisco, Fortinet, etc.)

• Familiarity with ticketing systems and ITSM tools

• Ability to work rotating shifts, including nights and weekends

• Excellent problem-solving and communication skills

Education

IT certifications (e.g., CCNA, CompTIA Network+, ITIL)

Nice-to-Haves

• Experience in a healthcare or 24/7 operations environment

• Prior experience in high-availability or mission-critical infrastructure support