Director of Operations

Join Our Team as a Director of Operations for the Kelowna Airport!

If you are a dynamic leader with a proven track record in restaurant operations management, we invite you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for professional growth. Join our team today!

• $110,000 - $120,000 / year
• Potential for quarterly and year-end super bonus
• Full Benefits
• Opportunities for Growth

The Director of Airport Operations is responsible for establishing and maintaining guest service across the entire location. The Director of Airport Operations are experts at managing all areas of multi-site and/or multi-unit restaurant operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, P&L responsibility, running shifts, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Regional Leader of Operations.

Skills and Other Requirements

• Bachelor’s Degree in Culinary, Hotel & Restaurant Management or related field highly desired; experience may substitute for education.
• Minimum 7 years of increasingly responsible restaurant/food service management experience (direct P&L responsibility for multi-unit operations) and/or franchise operations management; or an equivalent combination of education and experience.
• Airport terminal F&B concessions experience - highly desirable.
• Multi-unit restaurant management experience or franchise management experiences - desirable.
• Minimum 5 years of Restaurant General Manager experience in a full-service restaurant with bar environment required.
• Aptitude to monitor and control labor costs in both dollar and percentage terms.
• Proficiency with MS Office Suite applications including Word, Excel, and PowerPoint.
• Exceptional interpersonal skills and ability to interface effectively with all levels of management in the field, corporate offices and clients.
• Ability to effectively influence through knowledge, relationship management, and trust.
• Ability to partner with a diverse group of stakeholders.
• Ability to conduct gap analysis “between desired and current state” of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness.
• Excellent written and verbal communication, including delivering presentations at public meetings.
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.

Additional Statements

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.