Manager

Senior Manager, Operations and Process Management

We are seeking a skilled manager to lead and coordinate a subset of sales or operations activities and specialized support services, ensuring alignment with strategic objectives and delivering high member / client satisfaction.

Responsibilities

• Support the immediate supervisor by helping with work organization, operational planning, and special initiatives.
• Develop, implement, and track the unit’s action plan, ensuring alignment with organizational strategic orientations and other administrative units, within a performance management context.
• Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values.
• Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction.
• Support the administrative unit’s action plan by successfully managing individual and team performance.
• Continuously improve the management of processes under your responsibility.
• Promote Desjardins Group’s cooperative values.
• Represent the organization and conduct business intelligence.

Qualifications

Benefits

Employment Details

Desjardins is an equal‑opportunity employer. We celebrate diversity and are committed to an inclusive workplace for all employees.

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