Help Desk Technician-1
US Tech SolutionsWinnipeg, MB2 days ago
Job type
- Full-time
Job descriptionHigh school diploma or Experience working with company products and operating systems. Experience with solving computer-related problems. Experience working with company escalation policy. Will require availability to work either Day, Evening or Night shift, including weekends. Interpersonal skills to interact with customers and team members. Strong communications skills Organization skills to balance and prioritize work. Good analytical and problem solving skills. Leadership skills to mentor and provide guidance to less experienced personnel. Ability to work individually as well as in a team environment, work environment and office environment. HelpDesk, Technical Support High School or Equivalent experience
Job Description : Responsibilities :
- Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
- Resolve and / or refer more complex technical problems through a defined escalation process.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using a problem management database and maintains history records and related problem documentation.
- Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
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About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.