2026 Summer Student- Customer Service Representative

Join the Workplace Safety and Insurance Board (WSIB) this summer to help support injured or ill workers and shape safer workplaces across Ontario. The WSIB is a community where enthusiasm, fresh perspectives, and expertise are celebrated. We offer growth and development opportunities in a culture founded on compassion, integrity, and teamwork.

About The CSR Role

The Customer Service Representative receives and responds to inquiries related to claims, health care benefits, and other WSIB services. Inquiries come via telephone and online channels from internal and external stakeholders. The CSR provides accurate information and directs unresolved inquiries to appropriate internal partners.

• Answer and direct inquiries from workplace parties, internal partners, or others. Analyze needs and resolve inquiries with first-contact resolution or collaborate for further solutions.
• Identify and take immediate action for callers in crisis, escalations, media calls, or security files requiring special call handling.
• Provide written responses to online services inquiries and support online user services.
• Proactively collect claim information from workplace parties to assist internal decision‑making.
• Access WSIB computer systems to provide claim information, note actions, generate letters, and update profiles.
• Perform other duties as assigned.
• Perform duties while delivering an empathetic and accurate customer experience.

Professional Requirements And Qualifications

• Legally authorized to work in Ontario, Canada full‑time (36.25 hours/week).
• Currently enrolled full‑time in a recognized post‑secondary institution for September 2026.
• May apply if returning to studies next term or graduated within last six months.
• Final‑year students must provide proof of enrollment for last semester.
• Available full‑time for the entire summer (May 4 – September 4 2026) with no planned absences.
• When advancing, must provide proof of Canadian work eligibility.
• One year and five months prior experience in customer service.

All Applications Must Include The Following

• Resume and cover letter in a single MS Word or PDF document.
• Copy of most recent GPA transcript.
• First‑year students may submit letter of enrollment if transcript unavailable.
• Proof of enrollment for September 2025 and/or September 2026 school year.
• Final‑year students must provide proof of enrollment for last semester.

Summer Student Recruitment Timeline

• Applications Open: November 19 2025 – January 14 2026.
• Resume screening and Objective Competency Testing: January – February 2026.
• Interviews: January – March 2026.
• Offers: February – April 2026.
\
• Start date/Orientation: May 4 2026.

To apply, visit the WSIB Careers page between November 19 2025 and January 14 2026 and apply to the “Summer Student – Customer Service Representative” posting.

More information about the Summer Student program can be found on the WSIB Student Programs page.

As a precondition of employment, the WSIB requires all prospective candidates to undergo a criminal records name check prior to or at any time following hire.

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and need accommodation to apply, please contact talentacquisitioncentre@wsib.on.ca. If invited to the assessment process, provide accommodation needs then. You may be required to provide medical documentation to the WSIB Corporate Health Department to support appropriate accommodation throughout recruitment.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants must disclose any circumstance that could create a real, potential, or perceived conflict of interest. For questions about conflict of interest obligations or disclosures, contact the Talent Acquisition Centre.

Privacy Statement: Personal information will be collected from your resume, application, cover letter, and/or references under the authority of the Workplace Safety and Insurance Act, 1997, and will be used to assess/validate qualifications and determine if you meet the requirements of vacant positions or gather information relevant for recruitment purposes.