Program Manager

Job Description

The Program Manager serves as the primary liaison between project teams, account

teams and the client. Maintaining an expertise in all facets of their respective service

area,

Program Managers work with subject matter experts and the sales team to defineexecution requirements for their project delivery and ensure all deliverables meet orexceed Pivotree's high standards of quality and excellence and do so within budget.

Program Managers take complete ownership over their projects by independently

developing smart and efficient solutions, managing deliveries and working withexecution teams to ensure their projects satisfy client expectations and conform to all

departmental performance metrics, both financial and otherwise.

Responsibilities

• Face of the project to clients, managing the client relationship with effective

communication and instilling trust, running productive meetings and

distilling information quickly

financial / status reporting, ensuring the project is completed on time and

within budget

cost

writing SOWs & Change Requests

dashboarding throughout the project lifecycle, as relevant to the applied

delivery methodology (agile, waterfall, watergile)

ensure they are escalated and mitigated accordingly

client approved budgets and projects are delivered within 5% of margin at

time of sale

mitigation plans as needed

reporting, own and facilitating steering committee meetings, forecasting

project costs and revenue to internal stakeholders and budget forecasts to

customers

tracking and completion through to project completion

presentations and lessons learned / retro sessions

tracking throughout the duration of the project

conflict resolution when necessary

Leads and Functional Managers to set expectations and provide

performance related feedback

project delivery teams

business and expand existing accounts

quarterly steerco’s and other key milestones)

Requirements

Supply Chain or Business Strategy / Consulting fields

approaches (Agile, Scrum, SAFe, Kanban, Waterfall) in a professional

services environment

environment (Jira, ADO)

programs and projects

Spryker, Shopify and others

supply chain related technologies

software implementation

taxonomies, schema & attribution, relational data, meta data, classification)

Precisely / EnterWorks, Syndigo / Riversand, Informatica)

financials for large scale, $multi-million programs and projects

communicating effectively with senior execs and key client stakeholders

communicate those objectives clearly and confidently across all levels of

stakeholder, both internal and external

MS Office)