Indigenous Patient Navigator

Salary

The salary range for this position is CAD $38.13 / Hr. - CAD $54.82 / Hr.

Job Summary

Come work as an Indigenous Patient Navigator with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Indigenous Patient Navigator to join the Indigenous Health Patient Experience team.

Apply today to join our team!

Vancouver Coastal Health is committed to improving the health and access to culturally safe healthcare of the Indigenous people in our region, and we recognize that we all have a contribution to make in reconciliation and healing.

VCH’s Indigenous Health team works with staff and physicians across all programs and departments to provide strategic leadership, partner collaboration and community engagement to assist VCH to become a more culturally competent and safe organization.

Strong preference given to candidates identifying as Indigenous, including First Nations, Metis, or Inuit. We are striving to build a diverse team that has lived experience with Indigenous communities.

It will greatly assist us with screening if you refer in your application to your Indigenous identity. Recognizing the impacts of colonization on Indigenous people, it is your choice whether to volunteer information.

We will hold your application in strictest confidence, sharing it only with the hiring panel.

As an Indigenous Patient Navigator with Vancouver Coastal Health you will :

• Be accountable for providing day-to-day health system navigation support to create safe people, places, and systems for First Nations, Metis, and Inuit clients and their families of Vancouver Coastal Health (VCH).
• Liaise with clients and primary care teams who provide direct client and family support, to ensure their successful access to primary care and community-based health care services.
• Be responsible for ensuring that patient care occurs in a culturally safe and respectful manner by people : connecting with clients and families to offer supporthelping clients and families voice their questions or concerns to the primary care teamsoffering traditional culturally safe resources that compliment current healthcare regimesmitigate potential complaints by acting as a conduit between client and care team through presence, communication, approach, and understanding.
• Liaise with a variety of Indigenous community based agencies.
• Inform and influence program development, planning and evaluation of services for First Nations, Metis, and Inuit clients through the patient experience process of navigating the healthcare system.

Key partnerships are with the Indigenous Health Program, interdisciplinary VCH health care providers, and VCH leadership.

This work is aligned with VCH’s people-centred values and focused on advancing Indigenous Cultural Safety, anti-racism, equity, diversity, and inclusion.

Qualifications

Education & Experience

• Two (2) to three (3) years’ recent, related experience working with Indigenous communities in British Columbia, with a combination of training, education and / or experience in a similar field.
• Bachelor’s Degree in health care, Social Work, Nursing or related discipline preferred.
• Preference will be given to Indigenous applicants, including First Nations, Metis and Inuit Peoples. We encourage Indigenous applicants to identify in their CV, cover letter, or application form.
• Travel within the health authority’s geographic area is required, with access to appropriate transportation.

Knowledge & Abilities

• Extensive knowledge of community-based First Nations, Metis, and Inuit organizations in British Columbia.
• Extensive knowledge of health issues impacting First Nations, Metis, and Inuit communities.
• Broad knowledge of Indigenous and non-Indigenous services and resources currently available within Vancouver Coastal Health’s (VCH’s) communities of care (CoC’s) for First Nations, Metis, and Inuit clients in need of health and social supports.
• Demonstrated ability to deal with cultural issues sensitively.
• General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
• Demonstrated ability to promote Indigenous Cultural Safety.
• Demonstrated ability to provide competent and culturally safety care in a variety of settings and with diverse populations.
• Demonstrated ability to initiate and maintain collaborative, respectful, and caring working relationships with colleagues, partners and clients.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated intermediate skill with operating wordprocessing, spreadsheet, and database programs.

Closing Statement

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families.

We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.

We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.