Talent.com
Scheduling Coordinator
Scheduling CoordinatorHome Instead • City of Leduc, AB, CA
Scheduling Coordinator

Scheduling Coordinator

Home Instead • City of Leduc, AB, CA
21 hours ago
Job type
  • Permanent
Job description

Benefits

  • Company events
  • Dental care
  • Bonus
  • Extended health care
  • On-site parking
  • Paid time off

Join us today in Leduc. Home Instead is currently seeking a Scheduling Coordinator who has a passion for seniors to join our friendly team. The ideal candidate will possess excellent communication skills, be service‑orientated, and can work well under pressure in a team environment. From the top down, our entire staff is dedicated to doing whatever it takes to ensure our clients' needs are met. We offer a competitive wage and benefits, along with professional ongoing training. We look forward to learning how your experience can aid us in our mission to enhance the lives of aging adults and their families.

Objective

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with an emphasis on creating extraordinary relationships.

Primary Responsibilities

  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Create and maintain client and Care Pro schedules with an emphasis on creating high‑quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
  • Follow up with all client and Care Pro issues to ensure their problems are resolved.
  • Enter and maintain accurate client and Care Pro records in the software system.
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate Care Pro and client issues to ensure problems are resolved.
  • Additional Responsibilities

    Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

  • Recognize and capture opportunities to increase service hours to enhance and / or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
  • Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
  • Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
  • Education / Experience Requirements

    Minimum : High school graduation. Two years of related business experience or an equivalent combination of education and work experience may be considered. Prior scheduling experience ideally in the home care / medical industry preferred.

  • Must have Microsoft Office and database experience.
  • Valid Class 5 driver's license (preferred).
  • Knowledge, Skills, and Abilities

  • Must understand and uphold the policies and procedures established by 2544721 Alberta Inc. DBA an independently owned and operated Home Instead franchise.
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills.
  • Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines.
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision‑making skills.
  • Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work.
  • Must present a professional appearance and demeanor.
  • Must have computer skills and be proficient in MS Office, Word, and Excel.
  • Must be willing to work on a rotating schedule including one day on weekends.
  • Participate in weekly rotation as an emergency back‑up to ON CALL after‑hours.
  • Must have the ability to perform duties in a professional office setting.
  • Must demonstrate knowledge of the senior care industry.
  • Supplemental Pay Types

  • Bonus pay.
  • Schedule and Work Hours

  • 8‑hour shift.
  • Monday to Friday.
  • Weekends as needed.
  • Work Location

    In‑person in Leduc.

    Job Types

    Full‑time, Permanent.

    Flexible Language Requirement

    French not required.

    License / Certification

    Class 5 License (required).

    Please Note

    We do not accept international applicants at this time. Please only submit your resume if you live in the Leduc area, and you are a Canadian Citizen, a Permanent Resident, or have a current work permit. The hours of work including days off and work locations may be subject to change consistent with operational requirements. Do not apply if you are unable to meet the schedule requirements.

    Home Instead® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Each Home Instead franchise is independently owned and operated.

    #J-18808-Ljbffr

    Create a job alert for this search

    Scheduling Coordinator • City of Leduc, AB, CA

    Similar jobs
    Personnel Coordinator

    Personnel Coordinator

    Horizon Drilling • Leduc, AB, Canada
    Full-time
    Corporate) is an energy service company which provides contract drilling services through Horizon Drilling in Canada and Stoneham Drilling Corporation in the United States.In addition, Western prov...Show more
    Last updated: 16 days ago • Promoted
    ESL Private Tutoring Jobs St. Albert

    ESL Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Chinese Private Tutoring Jobs Devon

    Chinese Private Tutoring Jobs Devon

    Superprof • Devon, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Citation X Captain - YEG

    Citation X Captain - YEG

    Air Partners Corp. / AircraftWorks Ltd. • Nisku, AB, Canada
    Full-time
    Take Flight Group, is a leading operator of corporate jet aircraft in Western Canada.Our diverse fleet ranges from light jets such as the Lear 75, up to larger midsized aircraft like the Challenger...Show more
    Last updated: 30+ days ago • Promoted
    Computer programming Private Tutoring Jobs Devon

    Computer programming Private Tutoring Jobs Devon

    Superprof • Devon, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Arithmetic Private Tutoring Jobs Morinville

    Arithmetic Private Tutoring Jobs Morinville

    Superprof • Morinville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    ESL Private Tutoring Jobs Morinville

    ESL Private Tutoring Jobs Morinville

    Superprof • Morinville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Singing Private Tutoring Jobs St. Albert

    Singing Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Project Coordinator - Sulphur Services

    Project Coordinator - Sulphur Services

    KBL Environmental • Leduc, AB, Canada
    Full-time
    Join One of Canadas Best Managed Companies!.Project Coordinator Sulphur Services.At KBL, we do things differently.As Western Canadas largest environmental waste management companyborn in the North ...Show more
    Last updated: 9 days ago • Promoted
    ESL Private Tutoring Jobs Devon

    ESL Private Tutoring Jobs Devon

    Superprof • Devon, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Algebra Private Tutoring Jobs St. Albert

    Algebra Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Vehicle Inspections and Lot Coordinator

    Vehicle Inspections and Lot Coordinator

    E Inc. • Edmonton, Alberta, Canada, T6V 1R1
    Full-time
    E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission : to create the best digital auction and retailing pla...Show more
    Last updated: 30+ days ago
    Algebra Private Tutoring Jobs Morinville

    Algebra Private Tutoring Jobs Morinville

    Superprof • Morinville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    ESL Private Tutoring Jobs Leduc

    ESL Private Tutoring Jobs Leduc

    Superprof • Leduc, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Computer programming Private Tutoring Jobs St. Albert

    Computer programming Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Statistics Private Tutoring Jobs St. Albert

    Statistics Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Arithmetic Private Tutoring Jobs St. Albert

    Arithmetic Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Chinese Private Tutoring Jobs St. Albert

    Chinese Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted