E-Learning Support Technician

DUTIES

& RESPONSIBILITIES

• Creates Student Learning Environments by utilizing document languages (XML / HTML, RSS, Wiki Markup or other formats) to format and structure course content using TRU design standards and templates.
• Coordinates with Instructional Designers to determine appropriate presentation, environment, model and tools.
• Compiles courses using established course platforms / presentations.
• Completes peer review of formatted materials to ensure quality of student materials.
• Liaises with staff and faculty and collaborates with peers by analyzing and determining solutions to technical, communication, and media needs in course development.
• Maintains technical integrity of course materials within development and live delivery platforms, amends print materials, provides new master print files to Printshop and develops print-on-demand strategies.
• Maintains TRU file management and version control standards across multiple servers and data repositories.  Maintains and updates Open Learning databases with accurate information.
• Advises and provides technical support to other stakeholders / sections.
• Ensures security of sensitive course material to maintain integrity of courses.  Maintains security of digital assets.
• Tests and evaluates new learning technologies for presentation platforms against established criteria.
• Identifies opportunities for workflow improvements to enhance efficiency and quality of department.

REPORTS TO

Manager, Learning Technology and Innovation

QUALIFICATIONS

EDUCATION :

EXPERIENCE :

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

WORKING CONDITIONS

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.