National Disability Support

Overview

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description : This is a part-time, 1 year contract.

What will you do?

• Indexing of incoming Disability documents received through various channels (email, fax, web, mobile, etc.)
• Setup of new claims on our Disability systems
• Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms
• Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
• Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
• Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Establish internal business relationships to facilitate execution of work and provide a seamless customer experience

What do you need to succeed?

Notes

What’s in it for you?

Salary information and job category details are provided for clarity within the listing. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may email a request to thebrightside@sunlife.com. We are a hybrid organization offering options to work from the office or virtually; several work options are available and can be discussed during the selection process. We may use artificial intelligence to support candidate sourcing, screening, and scheduling. We thank all applicants for their interest in this position. Only those selected for an interview will be contacted.

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