Registered Pharmacy Technician - Express Scripts Canada

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Pharmacies are seeking Registered Pharmacy Technicians that provide meaningful support at the right time to our members for better health and peace of mind.

We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm

• Do you want to work with a great team & improve patient lives every single day?
• Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.

The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.

ESSENTIAL FUNCTIONS:

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Support auto notification and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared

QUALIFICATIONS:

• Registered Pharmacy Technician licensed in Ontario
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Team player with the ability to work independently
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory

WHAT WE OFFER:

• Competitive base salary and performance-based bonus structure
• Benefits are available to both full-time and part-time permanent employees who work a minimum of 20 hours per week
• Annual Performance Bonus and Pension Plan Contribution for Permanent employees
• Employee Family Assistance Program
• 20 PTO days to start for Full-time Permanent employees
• Opportunity for career advancement within our growing company
• Corporate business hours (8 AM-6PM) & Occasional Saturdays.

Internal Application Deadline : May 31, 2024