Business Analyst

Reporting to the Director, Financial Systems & Data Analytics, the Business Analyst is responsible for delivering comprehensive business analysis services that enhance operational efficiency and employee experience across corporate and hotel management teams. This role involves gathering requirements, analyzing business processes, designing and developing solutions using Microsoft Power Platform tools, and supporting a variety of internal projects.

The Business Analyst serves as the technical owner of all existing Power Platform solutions, managing system integrations and automations to ensure seamless operations and timely issue resolution. The role also provides daily user support, including handling support tickets and creating training materials for new users. Additionally, the Business Analyst acts as a backup to the Director, Financial Systems & Data Analytics, assisting in the management of the organization’s ERP system and reporting infrastructure.

The salary range for this role is $79,655.20 – $105,941.42. The actual salary offered will be determined based on several factors, including job related knowledge, skills, qualifications, experience, education, training, and geographic location. We reserve the upper end of the salary band for internal employees who demonstrate sustained high performance.

In addition to the base salary, our Total Rewards package includes :

• Annual Performance Bonus
• Comprehensive benefits package
• Employee & Family Assistance Program
• RRSP matching
• Fitness Reimbursement
• Hotel discounts worldwide!

…and more!

Responsibilities and Duties :

Business Analysis and Process Improvement

Application and Process Integration Management

User Support

Financial Systems Backup

Skills, Knowledge and Abilities Required :

Working Conditions :   Hybrid office working conditions where you are in office 3 days per week, and work from home 2 days per week.

Experience, Training and Education :

This role is not a traditional Business Analyst, System Administrator or IT support position. It focuses on business analysis, process optimization, technology integration, and AI initiatives. The ideal candidate will have a keen interest in AI, process improvement, and business technology, with the ability to adapt and learn new tools and technologies.

At SilverBirch Hotels & Resorts, our natural diversity shapes us while our focus on inclusivity and belonging contributes to achieving our vision. We encourage applicants from all backgrounds to apply, even if you don’t meet every qualification. If you require accommodations at any stage of the recruitment process, please let us know by emailing HR.Corporate@silverbirchhotels.com.