front desk clerk, hotel

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Flexibility
• Reliability
• Team player

Experience

• Will train
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week