Licensing Education & Training Coordinator

POSITION SUMMARY

Reporting to the Deputy Registrar, Licensing, the Licensing Education & Training Coordinator is responsible for administering Licensing & Consumer Services’ (formerly HPO’s) Continuing Professional Development (CPD) program for builders.

He / She / They liaises with Education Providers and drafts various forms of communication to support builder education.

The position assesses and recommends approval for complex applications for new builder licences, builder licence renewals, and owner-builder authorizations, particularly as they relate to the qualifications for the CPD component of the legislation.

The role recommends equivalent education, experience, and training to meet CPD requirements and conducts audits on CPD requirements for licence renewal.

CANDIDATE PROFILE

The successful candidate will have the following :

EDUCATION & EXPERIENCE :

• Diploma in business administration or other relevant discipline.
• Courses or training in the field of customer service and / or qualifications assessment.
• Sound experience reviewing and processing applications within a regulatory / compliance environment.
• Or an equivalent combination of education, training and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES :

• Strong Knowledge and understanding of the philosophies, principles and practices governing the processing of applications in accordance with provisions of applicable legislation and policies.
• Good understanding of data integrity principles with a high degree of accuracy, consistency and attention to detail.
• Ability to interpret and apply legislation, regulations, policies and other information sources to respond to inquiries and assess and explain eligibility.
• Ability to learn and understand BC Housing’s mandate, programs, and policies with respect to consumer protection for homebuyers.
• Ability to deliver excellent customer service.
• Strong ability to communicate with the public, including conflict resolution skills and the ability to exercise good judgment, patience, tact and diplomacy in all public interactions.
• Ability to use good judgment to make thoughtful decisions, including the fair and consistent application of policy.
• Ability to recognize and operate within the scope of authority by applying good judgment when deciding when to escalate issues.
• Ability to establish and maintain effective working relationships with staff, industry partners and the public.
• Strong research, analytical and problem-solving skills.
• Ability to plan, meet deadlines and adapt to changing priorities in order to manage a heavy workload without compromising quality of work.
• Ability to work independently as well as function effectively as part of a team.
• Excellent verbal and writing skills with regard to professional business correspondence and bulletins.
• Excellent computer skills, including a strong working knowledge of MS Word, Excel and Outlook and the ability to manoeuvre between applications with ease and the ability to learn new IT applications.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.