Customer Service Representative – Label Printing Industry

Job Title : Customer Service Representative – Label Printing Industry

Location : Scarborough, ON

Pay Rate : $19.50 per hour

Working Hours : 8 : 00 AM – 4 : 30 PM (may extend to 5 : 30 PM as required)

Employment Type : Full-time, On-site

Key Responsibilities :

Respond to customer inquiries via phone, email, and in person

Provide detailed information about products and services offered by the company

Process customer orders accurately and manage customer accounts efficiently

Resolve customer concerns or complaints in a timely and professional manner

Coordinate with production, design, and logistics teams to ensure on-time delivery

Maintain accurate records of customer interactions and transactions

Offer technical guidance related to label printing processes when needed

Track, document, and report customer feedback to improve overall service quality

Qualifications & Requirements :

Mandatory : Previous experience working in the label printing industry

Minimum 2 years of customer service or account management experience in a manufacturing or printing environment

Strong communication and interpersonal skills (verbal and written)

Proficiency in MS Office (Word, Excel, Outlook)

Excellent attention to detail and ability to multitask

Driving license preferred but not required

How to Apply :

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