SAP C4C ISU Lead
Role : SAP C4C ISU Lead
Work location : Mississauga, ON (Hybrid)
Duration : Contract
JOB DESCRIPTION
Job Summary :
- Utilities experience a must.
- Implementing SAP Service Cloud for a utility client that is currently on CRM 7 and ISU (ECC 6)
- Experience with C4C Service cloud for Utilities and worked as functional lead on a C4C Utilities Implementation and upgrade projects
- Good understanding of underlying technology and integration of S / 4HANA backed system and C4C services knowledge
- Drive the key activities of SAP Service cloud implementations; integrating to backend S / 4HANA utilities solution
- Present key workshops as defined by the methodology to help gather business requirements and translating requirements to design specifications of the customer solution
- Scope, design and configure the system to meet business requirements
- Create functional specifications and work with technical consultants on application customization
- Work with integration SMEs, S / 4HANA ABAP team on connection between SAP Sales & Service Cloud and back-end S / 4HANA IS-U environment
Expectations
- Communication arrangement and services setup, SOAP services configuration and end points changes in S / 4HANA and C4C Integrations for Utilities solution
- In-depth knowledge of business processes in Service Cloud Utilities Call Center solution.
- Hands-on experience in service Cloud module implementation
- Hands-on experience with SAP Utilities Customer Service processes
- Exposure to Integration set up with various SAP and non-SAP systems
- Debug the issues due to SAP ECC to S / 4HANA upgrade and Integration to C4C service cloud impacts
- Drive Workshops with Business and IT team
- MIMO process
- Address management
- Utilities exception management
- BMD and TMD
- Customer Inquiries, Interactions and Requests Ticket Management
- Exposure to SAP service cloud implementation methodology and deployment options
- Design and configuration know-how (focus on design of ticket management process)
- Experience in conducting requirements gathering workshops and solution design
- Experience on scoping and Fine-tuning the SAP C4C solution
- Experience in Key user tools and screen adaptations
- Experience in creation of Org structure and customer data
- Exposure to Integration set up with various SAP and non-SAP systems
- Experience in customizing and tailoring the reports as per customer requirements
- Management of the design and requirement gathering workshops with the customer.
- Good communication and collaboration skills
- Drive the key activities of SAP Service cloud implementations, integrating to backend S / 4HANA IS-U solution
- Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
- Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S / 4HANA ISU using CPI and SAP business processes
SAP C4C ISU Lead
Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI and SAP business processes". Experience with C4C Service cloud for Utilities and worked as functional lead on a C4C Utilities Implementation and upgrade projects. Implementing ...
SAP C4C ISU Lead
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