Systems Support Administrator

Job Description

The Systems Support Administrator plays a hybrid role, dividing time equally between system administration tasks and direct end-user support. This position helps manage and maintain IT systems such as Active Directory, Microsoft 365, servers, and networks, while also providing frontline and escalation support to employees in the office and field. By bridging system-level responsibilities with hands-on support, this role ensures both the stability of IT infrastructure and a responsive user experience.

Duties and Responsibilities :

• Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Administer user accounts, permissions, and access rights within company systems (Active Directory, Office 365, ERP, etc.).
• Monitor and maintain system performance, backups, and security compliance.
• Troubleshoot hardware, software, and network issues, escalating to vendors or higher-level support as necessary.
• Install, configure, and update software applications and operating systems.
• Assist in maintaining servers, cloud systems, and network infrastructure.
• Maintain accurate IT documentation, including system configurations, processes, and troubleshooting guides.
• Support system integrations, upgrades, and patches.
• Collaborate with IT leadership on cybersecurity practices, ensuring compliance with company policies.
• Participate in IT projects to improve system efficiency and user experience.

Required Qualifications :

Equity Statement : Lorval Capital Management is committed to equity, diversity, and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which we operate. If you require an accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs. We welcome Indigenous, newcomers, and people with disabilities to apply for this position.

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