Senior Fraud Investigator

About This Opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s Fraud Management & Corporate Security team supports Meridian Credit Union and Meridian OneCap. The Fraud Management & Corporate Security (FMCS) team needs a support specialist to perform specific tasks related to our Fraud Management program while remaining focused on providing the highest quality Member experience.

Applicants must be available to work flexible hours: Mon‑Fri 8:30 am‑5:00 pm, with the possibility of other shifts, weekends, holidays, and remote work.

What you will do?

Fraud Investigation

• Monitor fraud detection software and review detections for suspected fraud on a timely basis.
• Place outbound and receive inbound calls within FMCS’ fraud detection and investigation framework and strategies. Address internal and external inquiries related to fraud.
• Perform appropriate investigations to determine the legitimacy of transactions and activity.
• Maintain a balance between fraud prevention and Member experience.
• Conduct in‑depth investigations for high‑risk cases, escalating to FMCS management when appropriate. Produce investigative documents outlining case facts, recommendations, and loss allocation.
• Monitor detection reports and make investigative decisions to verify transactions or mitigate risks.
• Assist with detailed analysis and investigation of fraudulent financial transactions; make reimbursement decisions and provide approvals for claim reimbursements within approved limits. Articulate outcomes to internal partners in a standard report format.
• Collaborate with external stakeholders to recover funds that left Meridian fraudulently or to return fraudulent funds received.
• Perform loss write‑offs, track, and report all fraud incidents per established procedures.
• Respond appropriately to Branch, Contact Centre, and other stakeholder inquiries.
• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio.

Fraud Reporting

• Support weekly, monthly, quarterly, and other operational risk report functions.
• Report new and ongoing fraud and scam trends.

Fraud Education and Training

• Act as a subject‑matter expert and mentor on the FMCS team, supporting new Investigators and other Meridian employees.
• Facilitate onboarding training, branch/community presentations, and review content for compliance modules.
• Participate in fraud intelligence forums and events as required.
• Support enterprise initiatives, FMCS‑led projects, and enhancements.
• Provide reviews, updates, and recommendations for policies and procedures related to fraud operations.

What you will bring

• Good working knowledge of financial products, services and operational policies, including risk‑management methodologies.
• Strong knowledge of Microsoft Word and Excel.
• A methodical, detailed approach to problem solving with strong analytical and critical‑thinking skills.
• Ability to manage multiple assignments and competing priorities.
• Ability to develop strategies, plans of action and conclusions in time‑sensitive, demanding situations using fraud case precedent.
• Passion for learning and ability to acquire knowledge for new challenges.
• Ability to perform investigations, loss assessment and make reimbursement decisions based on facts and procedures.
• Diplomacy in responding to inquiries from internal partners, external agencies and Members.
• Professional communication skills for difficult conversations.
• Clear articulation of observations and recommendations in an organized format.

Education, Designations, Training, and Experience

• Post‑secondary diploma/degree in business administration, commerce, or criminology is an asset.
• 3‑5 years of experience in the financial services industry.
• 1‑2 years of experience in an investigative role at a financial institution.
• Familiarity with data manipulation and visualization software (SQL, SAS, PowerBI, etc.) is an asset.
• Designations such as CFE or CFA, or progress towards them, are desirable.

Salary Range: CAD $52,000 to $78,000 annually.

Office Location: 3330 Bloor Street West, Toronto.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings, collaboration, and relationship building.

What's in it for you?

• Inclusive and collaborative working environment encouraging creativity and celebrating success.
• Tools and technology to delight our members.
• Opportunity to work with and learn from diverse industry leaders.
• Hybrid work arrangement with in‑person office time.
• We work hard and have fun!

Build the Future of Banking with Us

• Embedding & leveraging technology – confidence and willingness to learn AI and emerging technologies.
• Critical Thinking – analyze, evaluate and interpret information from various sources and apply logic.
• Data‑Driven – leverage data and insights to improve member experience and business efficiency.
• Curiosity & Flexibility – embrace change, ask more questions, explore options, and continuously learn.

Who we are

Meridian is Ontario’s largest credit union, second largest in Canada, with over 380,000 Members, 80 years of banking history, and $32 B in assets under management. We have over 2,200 employees, 87 retail branches and 15 Business Banking Centers across Ontario, with corporate offices in Toronto and St. Catharines.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Due to the volume of applications, only candidates under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.