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Technical Support Analyst I (2 positions)

Technical Support Analyst I (2 positions)

Jyga TechnologiesSaint-Lambert-de-Lauzon, QC, CA
30+ days ago
Job type
  • Permanent
Job description

WHY WORK WITH US

  • Group insurance;
  • A pension plan with employer contributions;
  • Flexible hours with weekends off;
  • Four days off during the holiday season;
  • Flexibility in taking vacations;
  • Opportunities for advancement and career development;
  • New modern offices;
  • Free coffee at all times!;
  • Free parking;
  • Exciting corporate events;
  • Company-branded clothing at good prices;
  • Other benefits that you can discover only by applying to our offer!

YOUR DAILY LIFE WITH US

The Level 1 Technical Support Analyst will be responsible for working within a global team that focuses on troubleshooting and resolving software and hardware technical issues for all JYGA products. Your main responsibilities will be as follows :

  • Identify and resolve basic technical issues, such as system crashes, network connection errors or difficulties with standard software.
  • When the problem is beyond the skills of the analyst, the analyst escalates the incident to Level 2 or higher teams.
  • Log incidents in a ticketing system, track their progress and inform users of the status of their requests.
  • Provide remote assistance to resolve problems on users' computers via remote control tools.
  • Ensure the maintenance and commissioning of employees' IT equipment.
  • Any other related responsibilities.

    • YOUR BACKGROUND

  • DEC in IT / IT support (network management, infrastructure, IT support) or equivalent relevant experience.
  • Bilingual, French / English (essential to support our customers in over 35 countries!)
  • Experience working in a fast-paced technical customer service environment with technical skills in troubleshooting, documentation methods and techniques.
  • Action-oriented, resourceful, collaborative, autonomous and passionate about technology.
  • Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
  • Ability to work on-site at Jyga Technologies up to approximately 90% of the scheduled time.
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    Technical Support Analyst • Saint-Lambert-de-Lauzon, QC, CA