Bilingual Tax Preparer - Work From Home - TurboTax Live

Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Help customers complete their taxes using Intuit TurboTax products by providing tax guidance, reviewing personal tax returns, full-service return preparation, and managing product/software inquiries.
• Utilize government websites, professional resources, and team expertise to find and deliver the right answer to customers in terms they will understand.
• Use state-of-the-art video communication software to interact with customers and document interactions to maintain accurate records.
• Prepare and produce personal tax returns for clients, including complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Maintain excellent customer service skills and interact professionally, friendly, and confidently with clients via video and audio tools.
• Work a flexible schedule with a minimum of 20 hours per week.

Qualifications

• Minimum 2 + years paid professional tax preparation experience.
• Ability to provide CRA RepID for use of CRA Represent a Client service upon successful onboarding.
• Proficiency in both English and French (bilingual).
• Experience utilizing professional tax software for personal tax returns with complex elements.
• Passion for helping clients navigate taxation complexities and enhancing the brand.

Additional Qualifications (Optional)

• Experience preparing Business Tax (T2) returns.
• Experience preparing Quebec Tax (TP1) returns.

Skills & Abilities

• Tax expert with fundamental understanding of tax laws and concepts.
• Effective written and verbal communication skills, active listening.
• Problem solving, resourcefulness, research, and continuous learning.
• Technical acumen to troubleshoot and learn necessary tools.
• Customer service orientation, friendly, confident.

Compensation

Base pay: PEI $24.50‑$33.50/hour, BC $24.50‑$33.50/hour, Nova Scotia $24.50‑$33.50/hour. Eligible for cash bonus, equity rewards, and benefits. Pay based on knowledge, skills, experience, and location.

Location

Dollard-des-Ormeaux, Quebec, Canada