Operations Manager 1

Title : Operations Manager 1

Reports To : Associate Director / Director / Managing Director Operations

Position Summary : Responsible for delivering efficient and professional management to a prescribed portfolio of properties. A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines.

Responsibilities : Management

• Staffing of appropriate office hours
• Approve / reject leases
• Follow up with assistance of Revenue Specialist on rent collections (AR)
• Manage renewals process
• Explore ancillary revenue opportunities (ie. parking / lockers)
• Take action on vacancy
• Ensure tenant file compliance
• Leases
• Letter of Acknowledgements (LOA)
• Applications, etc
• Ensure that work orders are completed in a timely manner as per CAPREIT policy
• Identify, report and action potential liability (ie. environmental / tenant / legal, etc)
• Approve requisitions and ensure purchasing policies are being adhered to
• Completion of site visit checklist
• Tenant meetings
• Inspect turnover units to ensure rent readiness
• Inspect occupied units for quality control issues
• Develop and implement an action plan to increase the value of assets (aesthetics, logistics,
• Liaison for Government Officials including : Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations)

Budgeting

Reporting

Legal

Review, ensure correct documentation, prepare documents, and attend hearings for the following :

Resident Relations

HR

Operations :

Management :

Marketing

Life and Safety

Special Projects / Project Management and Coordination

Assist in managing projects :

New Acquisitions :

Other projects as assigned by AVP, Operations or MD, Operations

Qualifications :