Customer Service & Parts Sales CoordinatorIMW Industries Ltd. • Chilliwack, BC, CA

Customer Service & Parts Sales Coordinator

IMW Industries Ltd. • Chilliwack, BC, CA

2 days ago

Job type

Full-time

Job description

Customer Service & Parts Sales Coordinator

Be among the first 25 applicants to join IMW Industries Ltd. in Chilliwack, BC.

Base Pay Range

CA$25.00 / hr - CA$25.00 / hr

Company Overview

Since 1912, IMW Industries has manufactured industrial equipment known for its quality and reliability. Today, IMW is one of the largest employers in Chilliwack and is a leading supplier of Compressed Natural Gas (CNG) equipment for vehicle fueling and industrial applications. To know more, visit www.imw.ca.

Job Highlights

Manages parts sales from ordering to delivery by ensuring inter-department coordination.
Provides support to international and domestic customers.
Processes warranty claims.
Monitors sales revenue and issues reports to management.

Duties & Responsibilities

Respond to customer inquiries and incoming work requests.

Process quotations and sales orders in ERP system, ensuring accuracy and proper pricing.

Assist with pricing structure and strategy.

Handle warranty claims, non-conformance reports, and customer credit notes.

Effectively communicate with customers on inquiries, sales order status, and shipment details to ensure on-time delivery.

Manage sales orders from initiation to completion and coordinate with multiple stakeholders.

Handle and resolve customer complaints and order conflicts.

Facilitate technical support and contribute to aftermarket training programs, marketing literature, and bulletins.

Analyze large data sets to support decision-making and reporting.

Qualifications & Experience

High School Diploma or higher.

Minimum of two years of office-based work experience in a customer support role or equivalent.

Knowledge & Skills

Proficient in MS Office, email, and internet applications. Advanced Excel skills is an asset.

Strong organizational, planning, and prioritizing skills.

Excellent communication and problem-solving abilities.

Adaptability and teamwork skills with attention to detail and accuracy.

Fluent in English with good interpersonal skills. Second language is not required but an asset.

Ability to work under pressure, multi-task, and maintain a high level of professionalism.

Must be organized, neat, and a team player.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industry

Machinery Manufacturing

Location

Chilliwack, British Columbia, Canada

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Customer Service Coordinator • Chilliwack, BC, CA

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