Coordinator Onboarding

CPWinnipeg, MB, CA

30+ days ago

Salary

CA$35,000.00–CA$40,000.00 yearly

Job description

POSITION ACCOUNTABILITIES

Deliver exceptional onboarding experiences to customers
Enhance the quality of interactions and promptly address issues with electronic offerings
Set up and train new users on various web applications,
Deploy and support electronic solutions, and conduct remote training and knowledge-sharing sessions
Meet customer needs in a timely and cost-effective manner while actively seeking feedback for service improvement
Possess a basic understanding of customer businesses and provide data to internal teams based on analysis of trends and needs
Provide technical guidance, work on new technology projects, and contribute to the development and testing of web applications
Manage small projects to enhance customer usability and functionality
Address internal and external issues effectively

POSITION REQUIREMENTS

Bachelor's degree in Management, Economics, Marketing, Business, or related field

2 years' experience in customer service or railway processes

Proficient in MS Office software and advanced Excel

Strong in relationship management and multitasking

Excellent analytical skills and ability to handle difficult customer interactions professionally

Skilled in written and oral communication, with the ability to influence across the organization

Proficiency in both English and Spanish is beneficial

Highly customer-focused with the ability to work under pressure and meet strict deadlines

Capable of managing multiple projects and willing to travel up to 10%

Available for on-call duties, as well as working on holidays and weekends when necessary

WHAT CPKC HAS TO OFFER

Flexible and competitive benefits package

Competitive company pension plan

Employee Share Purchase Plan

Performance Incentive Program

Annual Fitness Subsidy

Part-time Studies Program