ServiceNow ITOM Architect, Deloitte Global Technology

Job Type: Permanent
Work Model: Hybrid
Reference code: 127384
Primary Location: Toronto, ON
All Available Locations: Edmonton, AB; Halifax, NS; Kitchener, ON; Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

As the ServiceNow ITOM Architect you will design, architect and innovate ITOM solutions together with a cross-functional team accountable for processes and execution of IT Operations in Deloitte Technology. Specific responsibilities will include:

• Design, architect and innovate in the latest areas of IT Operations Management such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies and the ServiceNow Common Data Services Model (CSDM) amongst others.
• Craft guiding principles and standards for our organization, and help to implement them in real time for our Operations teams
• Work with diverse teams from varied levels across the organization and time zones that will give you the opportunity for exposure across our organization
• Help foster and champion data driven and machine learning capabilities to help us operate our Services using modern architecture principles
• Help integrate several leading edge monitoring solutions into a common workflow engine using Service to help automate remediation and self-healing techniques

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Do you possess the following?:

• At least 5-7 years of experience designing and developing IT Operations Management enterprise grade solutions (with a minimum of 2 years within ServiceNow platform)
• Demonstrated experience with data governance and automation and their application to complex hybrid cloud and on-premise solutions
• Excellent verbal and written communication and presentation skills to varied levels of stakeholders
• Proven ability to work in, understand and manage designs in a customer focused fast paced Process and Delivery team
• Proven ability to influence at all levels, with a strong focus on business outcomes and managing ambiguity
• Flexible work style, hours and telecommuting presence is required as this role interacts with our people globally on a regular basis
• Thorough understanding of Event management process and its best practices
• Ability to design solutions to create increased visibility to anomalies, and reduce excessive noise via effect correlation
• Prior experience recommending ITOM principles that integrate holistically with ITSM and/or ITIL processes for effective operations
• Prior experience in professional services environment or similar
• ServiceNow Certified Implementation Specialist, ITIL and/or Agile certification (preferred)
• Experience with providing delightful customer experiences helping people understand and interpret the data needed to operate world class services

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.