Field Service Tech

Job Description

Job Description

Invest In Yourself & Grow With Digital Business Systems Inc.

If you want to work for one of Canada’s largest office printer / copier supplier, get access to world-class training, and develop your natural skills, with competitive earnings, we want to hear from you! Digital Business Systems is currently interviewing high-potential candidates to join our team. Every day, we’ll teach you something new to maximize your earning potential and earn a competitive base salary with Bonuses.

Why Work With Digital Business Systems

You’ll have immediate high earning potential, plus performance-based incentives

You’ll get career growth opportunities and ongoing professional development

Develop and sharpen your professional and technical skills with world class training

Enjoy a flexible work environment once you’re fully trained and producing great results

Join a high energy, empowering culture

Daily Responsibilities & How You ’ ll Succeed

Install printers and provide technical assistance with computer software pertaining to printer installations

Resolve issues for clients via phone, in person, email, or remote login

Recommend hardware and software improvements for optimal printer functionality

Track customer issues and resolutions

Qualifications :

Previous experience in IT required, preferably knowledge on printer installation

Strong troubleshooting and critical thinking skills; willingness to learn

Printer / copier and laptop / desktop experience, technical training, or equivalent combination of education and technical experience.

Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures

Ability to maintain and complete accurate record keeping and processing of paperwork.

We work in a team and you will have remote support, but you must be able to work independently when on customer location

Vehicle for printer transportation, phone, and laptop provided - must have valid driver's license. You will be required to travel. Although most of the job will be in Ottawa / Gatineau - sometimes you may be asked to go to Cornwall or Kingston for example.

Travel expenses will be covered (ie. company car, gas and insurance)

Requirements (if you ’ ve got these, we want to speak with you)

• Valid driver’s license (we provide a vehicle)
• Excellent people skills! You love meeting new people and can easily establish relationships
• You’ve got computer skills (MS Office, Excel, Outlook, Word, PowerPoint, etc.)
• A College diploma or University degree would be great but are not required
• Previous technical experience with printing and IT or a recent graduate with technical experience
• English fluency is mandatory, and you must be eligible to work in Canada

We thank all applicants for their interest, but only those selected for an interview will be contacted.