QA Analyst (IT Service Management)
LeverageTek is actively seeking a QA Analyst (IT Service Management) for a 6-month contract with its Ottawa-based customer.
Work Location
Remote
Key Tasks
- Develop and maintain clear, concise and comprehensive test cases / plans
- Ensure test cases are testable and cover across a wide range of components
- Create and set up test data to achieve solid and reliable test coverage
- Execute manual test cases according to test strategy / plan and project schedule
- Document test results and provide results to both internal technology / business teams as well as external vendor program stakeholders
- Ongoing interaction with project team members and 3rd party ITSM systems providers to confirm / clarify business requirements of new and / or existing functionalities
- Work with the development team to diagnose and find root cause of issues
- Detect, report, and track software / web application defects
Key Qualifications
- Minimum 5+ years of recent experience as an IT QA Analyst with a focus on IT Service Management (ITSM) tools and processes.
- Recent and demonstrated experience supporting the manual testing process related to the migration and integration of new users and vendors to an established ITSM system.
- Strong background and knowledge in writing and organizing manual test cases including a strong background and knowledge in creating / writing operational handbooks related to ITSM systems and processes.
Assets
- Experience with ServiceNow ITSM is a strong asset
- Experience working closely with 3rd party ITSM system providers and system provider test teams is an asset
About LeverageTek IT Solutions
Thank you for taking the time to apply! Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services.
With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis.
We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.
Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.
Accessibility accommodations are available upon request.
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