Member Experience RepresentativeFirstOntario Credit Union • Saint Catharines, ON, Canada
Member Experience Representative
FirstOntario Credit Union • Saint Catharines, ON, Canada
30+ days ago
Job type
- Full-time
Job descriptionUncover and identify opportunities with members and prospective members Responsible for proactive business development activities and fulfilment both internally and outside the branch. Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice. Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our Membership Relationship Management (MRM). Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments). Accountable for achieving goals for a portfolio of members as set out by the Branch Manager Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners. Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc. Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority" Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries Required to backup traditional MSR, & MC roles Assist / relieve other positions or with duties in the home branch or other branches within region as Complete branch opening and closing activities, as required or Perform all audits, processes and proofing as required Balance cash daily or as instructed Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.) Assist in maintaining combinations and safety deposit box records and controls Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding Consider health & safety as a primary concern to ensure the overall well-being of the department and members Must complete other job-related courses and certificates as required Competent knowledge of Microsoft Office Suite A knowledge of the Financial Services Industry as well as active correspondence of competitors benchmarks and standards Must have demonstrated interpersonal and communication Must be able to work well with a minimum of supervision Must be capable of working as a team player, willing to assist other staff as required Must have a positive attitude and will go above and beyond Position expectation meeting will be required prior to awarding the position Grade 12 or equivalent Must have the demonstrated efficiency, technical knowledge, and ability to perform the job 3 years office, credit union / bank experience or demonstrated experience
Job Description
Job Description
Why FirstOntario?
- Competitive compensation packages
- Top-tier health and wellness benefits, including comprehensive benefits packages
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Pension Plan
- Up to $1000 per year towards professional development
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Job Overview
The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches.
Role
Sales :
Service :
Operations :
Job Specifications :
Job Requirements
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.
This posting is for an existing vacancy.
Create a job alert for this search
Member Experience Representative • Saint Catharines, ON, Canada
Similar jobs
A leading financial institution located in Welland is seeking a Customer Experience Associate.This role involves processing financial transactions and providing exceptional customer service.Success...Show more
Remote in Ontario with occasional on site travel.Must reside outside the Greater Toronto Area.Strong written and spoken English required.
Standard background check required.This is a meaningful oppo...Show more
The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more 
A leading financial institution in St.Clair, Ontario, is seeking a Client Experience Advisory Agent to enhance member and client satisfaction.
This full-time on-site role involves providing personal...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No Customer Service Representative Agent experience needed....Show more Remote in Ontario with occasional on site travel.Must reside outside the Greater Toronto Area.Strong written and spoken English required.
Standard background check required.This is a meaningful oppo...Show more 
We’re looking to build a pool of.Freelance Event Managers / Show Reps.This is a flexible freelance role, ideal for those with existing event experience or individuals looking to gain hands-on exper...Show more
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit www.
A place where you can take your career in the direction y...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more 
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No Administrative Assistant admin experience needed.Adminis...Show more 
Canadian destination for plus-size fashion.As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers.
We empower women to be fearless and e...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more
Banking Customer Experience Associate — Service Champion
TD Securities • Welland
Full-time
Last updated: 2 days ago • Promoted
Program Implementation Specialist (Indigenous Youth Wellness)
Altis Recruitment • st catharines, on, ca
Full-time
Last updated: 8 hours ago • Promoted • New!
Team Member - Open Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Team Member - Evenings
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Customer Experience Associate
TD Securities • Welland
Full-time
Last updated: 2 days ago • Promoted
Team Member
Wendy's • Port Colborne, ON, CA
Full-time
Last updated: 30+ days ago
Bilingual Member & Client Experience Advisor
Desjardins Group • St. Catharines
Full-time
Last updated: 2 days ago • Promoted
Guitar Private Tutoring Jobs Lincoln
Superprof • Lincoln, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Full-Time Focus Group Participant ($75- $150 per 1 hour session)
ApexFocusGroup • Welland, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Program Implementation Specialist (Indigenous Youth Wellness) - st catharines
Altis Recruitment • st catharines, on, ca
Full-time
Last updated: 8 hours ago • Promoted • New!
Freelance Event Managers
Like It Love It Ltd • st catharines, on, ca
Full-time
Last updated: 8 hours ago • Promoted • New!
Account Manager
Parkland Corporation • St. Catharines
Full-time
Last updated: 2 days ago • Promoted
Team Member - Weekend Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Guitar Private Tutoring Jobs Niagara Regional Municipality
Superprof • Niagara Regional Municipality, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Remote Benefits Sales Representative
HMG Careers • St. Catharines, ON, Canada
Remote
Full-time
Last updated: 18 hours ago • Promoted • New!
Part-Time Focus Group Participant - Work from Home
ApexFocusGroup • St. Catharines, Canada
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Team Lead (Full-Time) - SmartCentres St. Catharines
Reitmans • St. Catharines
Full-time
Last updated: 2 days ago • Promoted
Team Member - Weekday Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago