Commercial Lines Account Manager, SME

About The Role

HUB continues to grow and is seeking a dynamic Commercial Account Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people. A commitment to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.

• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.

• Negotiate with insurers for coverage and prices that meet the needs of the client.

• Handle renewals and monitor the processing of policy documents, binders, certificates, and billings.

• Ensure accounts receivable are collected promptly.

• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).

• Advocate for clients during the claims process; Engage the claims team on critical claims matters.

• Fulfil new business growth and client retention.

• Support and promote cross-sell / up-sell initiatives

What You’ll Need for Success

• RIBO (Registered Insurance Broker of Ontario) license required

• Typically, 2+ years of industry or product line experience; exposure to commercial risks preferred

• Experience delivering client-focused solutions based on customer needs (Sales and Service).

• Strong customer service focus with the ability to deliver positive customer experiences

• Professional communication and strong interpersonal skills

• Self-starter and strong team player able to work within Production and Service teams

• Effective organizational skills and time management

• Working knowledge of Microsoft Office Products (Word and Excel)

• Ability to learn and understand new systems quickly; EPIC fluency is an asset

• Currently holding or working towards an insurance designation such as CIP, CAIB, etc. is an asset

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: .

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: Negligible

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.