Parts Outside Salesperson

Department: Parts
Reports To: Parts Sales & Purchasing Manager

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Overview

The Parts Outside Salesperson is responsible for driving sales of International parts and services by proactively engaging with customers who operate rolling fleets and related equipment within an assigned territory.
This role focuses on building long-term customer relationships, identifying new business opportunities, and delivering tailored solutions that align with each customer’s operational needs.

A strong emphasis is placed on customer satisfaction, professional service, and maintaining a positive brand image.
The Parts Outside Salesperson is expected to consistently meet sales and profitability targets while representing the company with integrity and a deep understanding of the parts and services offered.

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Benefits

• Competitive salary plus a commission program with excellent earning potential
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Monday to Friday day shift
• Company provided vehicle and cell phone

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Key Responsibilities

• Identify and pursue new business opportunities by analyzing market trends, researching customers, and collaborating internally to generate profitable sales leads.
• Grow and maintain the customer base through proactive engagement, value-driven sales meetings, understanding needs and budgets, and building long-term relationships representing International Truck products and services.
• Develop and present tailored solutions by creating accurate quotes, negotiating offers, addressing objections, and ensuring clear communication to secure customer satisfaction.
• Close sales by fulfilling legal and business requirements, coordinating delivery, and administering deals per company processes.
• Track and report sales activity by analyzing wins/losses, following up with customers, and preparing KPI-based performance updates.
• Foster a collaborative and growth-oriented culture by participating in team initiatives, upholding confidentiality, pursuing professional development, and contributing to business goals.
• Leverage business understanding to support informed decisions, improve performance, and drive sustainable growth aligned with customer industries and needs.
• Persuade and influence stakeholders by building relationships, understanding perspectives, and securing buy-in for initiatives and strategic directions.
• Maintain comprehensive product knowledge of International and IC Bus offerings, aligning value propositions with customer needs and business objectives.
  
  

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General Knowledge and Skills You Will Need

• Apply strong business acumen by understanding key operational drivers and leveraging processes to enhance overall performance.
• Demonstrate deep customer insight by understanding client industries, needs, and aligning International’s offerings to support their goals.
• Utilize effective influencing skills to build consensus, gain stakeholder buy-in, and maintain professional networks.
• Exhibit strong negotiation abilities to pursue mutually beneficial outcomes while maintaining positive relationships.
• Maintain current product knowledge of International Motors and IC Bus, communicating their value relative to customer needs.
• Promote a culture of safety and health by following policies and ensuring a safe, sustainable work environment.
• Deliver tailored value-based solutions by identifying the right offerings and clearly communicating benefits to drive decisions.
• Demonstrate adaptability by staying effective in dynamic environments and with diverse teams.
• Communicate clearly and respectfully across all levels to foster open dialogue, active listening, and trust.

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Desired Education & Experience

• Previous experience with parts or service transport fleet industry is required
• Self-Motivated and sales driven
• Excellent customer service skills
• Customer focused
• Excellent communication skills, both written and verbal
• Strong computer skills, specifically with Microsoft Word and Excel.
  Experience with a CRM system is an asset.
• Ability to travel
• Valid class 5 license with clean current drivers’ abstract is required

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position.
While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.