Chief application analyst Fiserv

A career as a Chief Application Analyst in the Financial Markets IT Delivery team at National Bank means acting as a new query analysis, lifecycle management and application support of Fiserv products for two of our international sites at our Financial Markets and Personal Enterprise business lines.

Your job

• Support, analyze, communicate and coordinate the resolution of incidents, problems and application change requests with the Bank's teams and external suppliers
• Analyze and qualify requests for counter applications from users or internal or external partners
• Collaborate with multidisciplinary teams (business line, supplier, developers, analysts, solution architect, auditors, telecom experts, etc.) and be able to offer different analyses (functional, data, quality assurance)
• Understanding business needs, issues and processes, documenting needs and preparing recommendations facilitates decision-making and allows us to implement systems that meet the needs of our business lines and our customers.
• Ensure good IT hygiene of the application park under the responsibility of our sector
• Participate in the evolution of business orientations and the IT environment supporting them
• Create test scenarios and perform functional and technical tests.

Your team

IT is more than 2,300 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

You are part of the IT – Financial Markets team. Our team stands out for its collaboration, agility and willingness to continuously improve. You report to the IT Asset Manager.

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

• Bachelor's degree or other industry-related diploma and several years of relevant experience
• Experience in vendor management and knowledge of several Fiserv products, essential
• Technical experience in analysis, technical support or incident management
• Experience in managing stakeholders, including working with suppliers
• Basic knowledge of databases and programming (be able to read pseudo-code)
• Understanding of the delivery cycle/lifecycle of incident and problem management.
• Experience with AWS cloud services (EKS, EC2, docker, route53, VPC, Lambda, terraform, etc.) is an asset
• Knowledge of development and monitoring tools: Remedy, AppDynamics, PowerBI, EasyBI, an asset.