Client Relations and Sales Coordinator

Job description

Goldstar Cleaning Services, a leader in professional cleaning with 20 years of excellence in the Elk Valley region, is seeking a dedicated Client Relations and Sales Coordinator. Within our existing operations, we are looking to enhance our team with a focused individual passionate about fostering strong customer relationships and driving growth through sales in our home services division. This desk-based role is designed for the individual who thrives in a small office setting, is motivated by the customer experience and sales growth, efficiently handles daily administrative and operational tasks, and has a talent for managing communications with professionalism, precision and humour – key elements contributing to the team’s success.

Key Responsibilities:

• Act as the primary contact point for all residential client interactions, managing inquiries, bookings, and follow-ups with the highest level of service excellence.
• Drive sales by understanding client needs and offering customized cleaning solutions, contributing to the growth of our home services division.
• Efficiently coordinate and schedule services, ensuring optimal satisfaction for clients and streamlined operations for our team.
• Manage daily office duties, including opening and closing procedures, ensuring a well-maintained and welcoming office environment.
• Handle all phone and email communications, responding in a timely, professional manner to maintain our standard of excellence and reliability.
• Maintain accurate records and data entry in our CRM system, ensuring detail-oriented management of client information and interactions.

Candidate Qualifications:

• Proven experience in a customer service or sales role, preferably within a service-oriented industry, with a strong foundation in office administration.
• Exceptional English communication skills, both verbal and written, with the ability to manage detailed information accurately and efficiently.
• Proficient in Google Workspace and CRM systems, with a high level of accuracy in data entry and management.
• Demonstrated ability to manage office responsibilities, including daily operations and maintenance tasks, with a keen eye for detail.

Candidate Qualities:

• A passion for working in a desk-based, small office environment, thriving in the role of a key communicator and organizer.
• An energetic self-starter attitude, ready to take on tasks independently while driving sales and growth.
• Flexibility and adaptability to handle a dynamic workload, maintaining professionalism and efficiency.
• A drive for personal and professional development, with a dedication to delivering exceptional service and enhancing client relationships.

Compensation:

• Full-time position, Monday to Friday, with a commitment to maintaining a balance between professional and personal life through bi-weekly earned days off.
• Hourly wage: $22 – $25, reflective of experience and capabilities, with potential for performance-based bonuses.
• A role central to the company’s operations, offering significant opportunities for impact and growth within a leading cleaning services provider.

How to Apply:

Are you ready to join a team dedicated to making a difference in our clients’ lives and contributing to the success of Goldstar Cleaning Services? If you excel in a desk-based environment, possess a detail-oriented approach to tasks, and are passionate about customer service and sales, we want to hear from you. Please send your resume and a personalized cover letter explaining why you’re the perfect fit for the Client Relations and Sales Coordinator role to work@goldstarservicesgroup.com. Join us in our mission to deliver unparalleled cleaning services through professionalism, innovation, and a commitment to excellence.

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person