Retail Coordinator, Nanaimo North Town Centre
About Shape
SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.
Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.
Our projects are complex, our vision is simple : deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better : for industry standards, quality of life and return on investment.
About Nanaimo North Town Centre
Nanaimo North Town Centre’s convenient shops and services include Cineplex Galaxy Cinemas, London Drugs, Fairway Market, Dollarama, Caledonian Clinic, and RONA+ alongside local retailers and small businesses. Nanaimo North Town Centre is truly a one-stop community hub for everything from home improvement to fitness, restaurants, and entertainment. With a prime location along Nanaimo’s major roads and close proximity to public transit, Nanaimo North is an attractive destination for both the neighbourhood and the region.
About the Role
Reporting to the General Manager, the Retail Coordinator will find themselves in a creative role for an evolving shopping centre. The successful candidate will be responsible for leading office administration, captaining guest services and tenant coordination, and supporting a variety of business facets such as marketing, operations, and accounting.
To succeed in this role, the candidate must be an organized, team-oriented, attentive individual, with a talent for critical thinking and problem solving, who can thrive in an ever-changing, busy environment.
Primary Job Responsibilities
General Accountability
- Bring innovation, creative thinking, and ideas to the Centre
- Work closely and collaboratively with the property team, other SHAPE employees, external contractors, and agencies as required
Office and Property Administration
Manage digital and physical filing and retention for documents such as insurance, leases, purchase orders, reports, work orders, site plans, and service agreementsAdminister and process work orders for the property for maintenance and security teamsAssist with processing invoices and purchase orders in a timely mannerAssist with updating maps and site plans for the propertyMarketing and Events
Assist with the overall execution of events designed to appeal to the Centre’s key target segments with a goal of driving traffic and tenant salesFacilitate the creation of license agreements for events and organize relevant signatures and insuranceAssist with coordinating event components including but not limited to décor, activations, giveaways, logistics, and promotion and working with the SHAPE team, partners, and contractors where neededSome weekend and after-hours availability is required for event set up, and supporting and working at events where necessaryMonitor the Centre’s website and online presence to ensure up-to-date and accurate information is readily available, including updating where necessaryGuest Services
Be the first point of contact for guests whether in person or over the phoneManage the Centre’s lost and found, wheelchair rentals, and assist guests with other services such as wayfinding, parking, and other requests as neededTenant Coordination
Build and maintain relationships with the Centre’s tenantsBe the first point of contact for tenants and triage where necessaryOrganize tenant meetings throughout the year including gathering data and preparing the presentation decks, and organizing refreshments and other meetingsRegularly administer memos relaying information between the property management team and tenantsSupport administration of the annual tenant survey including organizing dataManage the monthly tenant newsletter including design and administrationMaintain tenant files (physical and digital) ensuring lease agreements, insurance, contact information, and other relevant information remains up to date and organizedTenant Relations
Build and maintain relationships with the Centre’s tenantsSupport tenants with their own unique marketing efforts where necessary through the Centre’s marketing efforts / streams or their ownEngage and encourage retailers to participate in Centre events, activations, as well as promotional and advertising opportunitiesQualifications
Required Knowledge, Skills, and Abilities
Organization and experience with filing and retentionCritical thinker with strong analytical skills and attention to detailExcellent written and verbal communication and presentation skillsPositive and energetic attitude; team playerCommitment to the elevated guest experienceStrong project and time management skillsAbility to handle significant variation in workload across multiple facets simultaneouslyProficient in Microsoft Office (Outlook, PowerPoint, Word, Excel)Proficiency in Adobe Acrobat (InDesign and Illustrator experience is an asset)Flexibility during event days (some evenings & weekends)Additional Required Knowledge, Skills, and Abilities
2+ years of relevant experienceExperience with marketing including social media and event planning and executionPost‑secondary education in business administration, office administration, property management or equivalent combination of education and relevant work experienceExperience in customer service or guest experienceExperience in accounting with a particular emphasis on processing invoices and purchase ordersExperience with Yardi and Angus (or similar accounting and property management programs) is an assetSalary range : $52,000-62,000 / year
To apply, please visit our website at http : / / shape.ca / careers
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