Job Description
- North York, ON (Hybrid)
- 70 to $80 per hour
- Full-time, 24 month contract
Raise has partnered with Enbridge / Dominion Energy to support them in their hiring a team to support the integration of their Customer Care processes due to the recent utilities acquisitions that have been made within the United States (Ohio and Utah).
The Testing Specialist will play a crucial role in the Customer Care US Utility Integration Project by planning, executing, and reporting on all testing activities. This position requires close collaboration with the Project Manager, Development Team, and various stakeholders to ensure the quality and reliability of project deliverables. The role demands strong partnership, negotiation, and collaboration skills to effectively engage with multiple stakeholders, including IT, Enbridge business units, and external Alliance partners. This role will bring together the business and IT components of the testing cycles for a major system and process alignment projects.
Specific Accountabilities :
Define the testing strategy and scope for the projectDesign, develop, and maintain test cases, test scripts, and test dataCoordinate and supervise the testing activities of the testing teamPerform functional, non-functional, integration, regression, and user acceptance testingIdentify, analyze, and report on defects, issues, and risksTrack and monitor the testing progress and statusCommunicate the testing results and feedback to the project manager and the stakeholdersEnsure the compliance of the testing processes and standardsProvide guidance and support to the testing teamEnsure compliance with internal audit requirementsDefines security profiles, segregation of duties and other user account testing requirements for various systems to execute test casesCoordinate regular reviews with internal audit teamsWork closely with the IT testing team and functional track to coordinate testing across FUT, SIT and UAT cyclesPrepares test plans, including resource requirements, scheduling, scope of testing and test case identificationProvides quality assurance review for test scripts and scenarios written as well as coaching to improve the quality of test scripts that require a rewriteCoordinates regression testing requirements with the IT and business teamsMust establish and track a clear correlation between business requirements, test scenarios and test scriptsWill monitor test execution and provide status updates to various stakeholders at multiple levelsCoordinate test data requirements and creation with IT, functional track and BSS teamsReviews defects and recommends priorities based on functional impactPlans and manages validation testing to ensure changes are successfully implemented into productionProvide input to mitigation plans for any defects carried over into productionCoordinates and provides support to business testersScope of Work :
Operate in a complex environment with multiple stakeholders spanning across many project tracksEnsure testing deliverables are completed within established timelinesKnowledge, Skills, and Abilities :
Related university degree and minimum 4 years previous experience OR equivalent mix of formal education and experienceAt least 5 years of experience in software testing, including 2 years of experience in leading testing teamsUnderstanding of Distribution Operations and the needs of the businessExperience in testing web-based and mobile applicationsExperience in testing using various methodologiesCertification in testing or quality assurance is a plusKnowledge of IT systems and solutionsProficient in testing tools, methodologies, and best practicesStrong knowledge of software development life cycle and quality assurance processesProven analytical and problem-solving skillsDemonstrated ability to make sound decisions and deliver resultsExcellent interpersonal skills including building consensus, negotiation, and facilitationMust be a team player and able to work collaborativelyWorking Conditions
Position works in typical office environment.Requires minimal travel to other Enbridge offices across Canada and the USA.