Responsable, Traitement lié aux promoteurs

Description

Job Summary :

This role is a key part of a dynamic team working on a central initiative to help transform our Canadian Retirement products and systems. Our hard-working team is focused on the evolution and execution of our administrative platform strategy through enhanced technologies, products and digital features. Our goal is to create a better, faster, and easier experience for clients, partners and employees by having administration handled on a single platform.

Reporting to the Director, Program Management, this position is primarily responsible for providing sponsor services support and insights to help guide the initiative as well as execution of the transition waves and ensure compliance with operational processes and regulations set by the federal and provincial pension authorities.

Responsibilities :

• Provide subject matter expert (SME) support to a team of plan design specialists. Coach and mentor team members to help them learn the business and acquire the necessary knowledge for plan set up and contracts
• Ensure SLX block of business is well understood and operational procedures are created to maintain the accuracy and integrity of each sponsor’s program data.
• Produce client prints and contractual documentation for set up of plans on the MPS platform
• Research SLX plan designs, documentation and communications in the cases where set up is unclear.
• Identify areas for process improvements; support development and implementation of new processes
• Assist team members in resolving issues / inquiries as they arise
• Provide open and honest feedback to the project team
• Answer questions from the project team and help them find solutions to enable smooth transition of clients’ programs
• Follow standard processes and close gaps through training, coaching and mentoring
• Collaborate with other team members, BAU teams and other project resources to deliver on initiative objectives
• Lead timelines on a multiude of request types
• Implement the weekend withdrawal transactions on SLX through the BTP process
• Work with Technology teams to enhance the BTP tools to support future transitions

Key Accountabilities :

How will you create impact?

You will be required to support decision making for technology builds as well as provide technical consultation on client plan designs and set up on the administrative platform. It will include plan analysis, researching discrepancies, and coaching the team of plan design specialists, who report to the Plan Setup Supervisor

What motivates you?

What we are looking for

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

What can we offer you?

Our commitment to you

We lead with our Values every day and bring them to life together.

We create opportunities to learn and grow at every stage of your career.

We invite you to help redefine the future of financial services.

We champion an inclusive workplace where everyone thrives.

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

60,000.00 CAD - $100,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.