Microsoft Dynamics Consultant

Role : MS Dynamics 365

Location : Remote / Canada

Duration : Contract

Job Description : The Role :

The Role :

We are seeking a highly skilled and motivated individual to join our team as a Dynamics 365 and Power Platform Senior Administrator.

This role is pivotal in driving the successful deployment, maintenance, and optimization of our Dynamics 365 and Power Platform solutions.

As the Senior Administrator, you will be responsible for overseeing the entire ecosystem of

Power Apps, Power Automate (Flow), Power BI, and Dynamics 365 applications, ensuring their

reliability, security, and seamless integration across our business processes.

What you’ll be doing

Implementation and Deployment : Lead the implementation and deployment of Dynamics

365 and Power Platform solutions, including app development, workflows, business

rules, integrations, and data migrations.

Platform Maintenance : Proactively monitor and maintain the health of the Dynamics 365

and Power Platform environments, including monitoring performance, resolving issues,

and applying updates and patches.

Security and Compliance : Ensure the security and compliance of Dynamics 365 and

Power Platform applications, including data protection, user access management, and

adherence to industry and organizational standards.

Integration and Data Management : Establish and maintain integrations between Power

Platform / Dynamics 365 and other systems to enable seamless data flow and process

automation.

Training and Support : Provide training and support to end-users on the effective use of

Dynamics 365 and Power Platform applications, empowering them to leverage the tools

to their full potential.

Performance Optimization : Continuously identify opportunities for performance

optimization, streamline processes, and enhance system functionality to improve overall

efficiency and user experience.

Documentation : Create and maintain detailed documentation of the Dynamics 365 and

Power Platform solutions, including architecture diagrams, configurations, and best

practices.

Troubleshooting and Issue Resolution : Investigate and resolve complex issues related to

Dynamics 365 and Power Platform applications, ensuring minimal disruption to business

operations.

Collaboration and Teamwork : Work collaboratively with cross-functional teams, including

developers, business analysts, and system administrators, to drive successful project

delivery and ongoing platform management.

Qualifications

What we need

Proven experience as a Dynamics 365 and Power Platform Administrator, with a track

record of successful solution implementations and platform management.

Strong understanding of Power Apps, Power Automate, Power BI, and Dynamics 365

applications.

In-depth knowledge of Microsoft Power Platform administration, including environment

management, data connectors, and customization options.

Familiarity with the following Dynamics 365 modules : Customer Service, Field Service,

Omnichannel, Marketing.

Solid understanding of data management, data integrations, and common integration

patterns.

Experience with security and compliance considerations in Dynamics 365 and Power

Platform deployments.

• Ability to lead and mentor junior administrators and developers.
• Excellent problem-solving skills and a proactive approach to identifying and addressing

system issues.

Effective communication skills with the ability to translate technical concepts to non-

technical stakeholders.

Relevant Microsoft certifications (e.g., Power Platform App Maker, Power Platform

Functional Consultant, Dynamics 365 Administrator) are a plus.

Great-to-haves

Previous experience with Dynamics 365 and Power Platform in a call centre and / or

healthcare environment.

Experience with multi-cloud integrated environments (Azure & Amazon). While you won’t

directly use our Amazon environments, you should know how to assist with diagnosing

faults and performance issues across in a multi-cloud environment. Previous integration

experience with Workday, Salesforce, SAP, ServiceNow etc. would also be highly

regarded.