Program Manager

Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.

We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best‑practice sharing across the organization.

Position Responsibilities

Oversee the full content lifecycle—from conceptualisation to post-publication success metrics.

Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content.

Foster a strong community of practice around knowledge sharing.

Leadership & Strategic Alignment

Provide direction and coaching to a distributed team of content development specialists.

Partner with the Director to shape platform vision and roadmap.

Drive scalability and development of the Program framework through structured processes and industry guidelines.

Lead global backlog prioritization and partner engagement.

Content Lifecycle Management

Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics.

Maintain process documentation for internal and external audiences.

Ensure content quality, consistency, and alignment with Manulife University standards.

Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting.

Change Enablement & Communication

Develop and implement communication strategies to support change initiatives.

Champion adoption of new processes and tools across global teams.

Content Development

Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360, Synthesia, Edcast, Clipchamp, MS Forms).

Translate technical concepts into accessible, learner-friendly formats.

Coach and mentor content creators on instructional design, storytelling, and tool proficiency.

Collaboration & Partnerships

Work closely with Technology teams and business partners to align learning strategies with organizational goals.

Build and sustain key learning partnerships alongside the Director.

Facilitate seamless collaboration between content creators and platform teams.

Support onboarding and continuous development of team members.

Continuous Improvement

Monitor and enhance content frameworks and user experience.

Promote a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications

5–10 years of related content development and instructional design with hands‑on practitioner expertise.

Proven experience in technical content creation and a passion for learning and teaching.

Strong storytelling, instructional design, or technical writing skills.

Ability to communicate complex technical topics clearly to diverse audiences.

Experience with Synthesia, Confluence, and Articulate (strong asset).

Strong organizational skills and attention to detail.

Comfortable working in a fast‑paced, evolving environment with a high degree of autonomy.

Preferred Qualifications

Engineering or software delivery experience

Experience in developer advocacy, technical education, or enablement roles.

Familiarity with agile methodologies and modern software development practices.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https : / / www.manulifeim.com / institutional / tw / en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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