Major Support Advisor – Time Management

Position Description:

CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We pride ourselves on our strong client relationships and our client satisfaction rate is very high.
Every day our team members help hundreds of clients process their payroll across various this role you will contribute to the success of local businesses as part of a dynamic team of over 700 professionals serving 70000 clients!

We are looking for a reliable and motivated individual. Are you ready to make a significant impact

Were ready for you:

- Work-life balance: weekday daytime hours
- Work environment recognized as one of the best in Canada (Best Workplaces certification)
- Employee assistance program health and wellness programs comprehensive benefits package financial assistance for job-related studies
- Career development supported by a professional development plan
- Access to the employee stock purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan; telemedicine and much more!

Your future duties and responsibilities:

- Provide support to clients using our time and scheduling application
- Liaise with other customer support teams regarding payroll
- Inform relevant stakeholders of any client issues that arise
- Propose optimal solutions tailored to the clients business context
- Configure the application as required
- Coordinate and perform quality control checks before delivering changes
- Train clients on our various solutions
- Assist clients in using these new solutions
- Document client details and related events

Required qualifications to be successful in this role:

- College diploma in administration accounting or a related field or any other relevant combination of education and experience
- A minimum of three years of experience in time management
- Knowledge of scheduling and time management solutions (timesheets time tracking)
- Experience in an IT office environment
- Proficiency with modern communication tools
- Knowledge of the payroll preparation cycle (an asset)
- Relevant experience in corporate implementation projects (an asset)
- In-depth knowledge of various payroll applications (an asset)
- Analytical problem-solving and planning skills
- Strong prioritization and organizational skills
- Excellent communication skills
- Strong customer service orientation
- Ability to manage multiple files simultaneously
- Proficiency with office software
- Excellent command of both spoken and written French and English (essential)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $45 000$75 000. This role is an existing vacancy.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.