Account Specialist - Collections (Remote / Hybrid)

BMOMB, Canada

30+ days ago

Job type

Full-time

Remote

Job description

Account Specialist - Collections (Remote / Hybrid)

Join to apply for the Account Specialist - Collections (Remote / Hybrid) role at BMO .

Job Details

Virtual training runs for 7 weeks; mandatory attendance required.
Fixed annual salary with variable monthly incentives and full benefits.
Fixed shift work from Monday to Friday, including Saturday and Sunday.
Hybrid and remote work options available, depending on proximity to BMO offices.

This role involves supporting customers in hardship, providing solutions, and making a positive impact on their financial confidence. Ideal for individuals who prioritize customer care and problem-solving.

Company Values & Benefits

BMO promotes a culture of innovation, diversity, and growth, offering tools, training, and support to help employees succeed and make a difference.

Responsibilities

Perform inbound / outbound collections calls regarding overdue payments.

Negotiate payment arrangements and offer hardship solutions.

Maintain detailed activity records and follow policies.

Qualifications

1-2 years of call center or customer service experience; post-secondary education preferred.

Knowledge of relevant laws, BMO products, and collections practices.

Strong communication, organization, negotiation, and problem-solving skills.

Additional Information

Salary range : $35,000 - $52,000. Compensation may include incentives and benefits. BMO values inclusivity and provides accommodations during the hiring process.

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Account Specialist • MB, Canada