IT Field Specialist

Posted Thursday, December 18, 2025 at 5 : 00 AM

Neighbourly Pharmacy is seeking a dedicated IT Field Technician to join our IT support team in Calgary or Edmonton, Alberta . The ideal candidate will have hands‑on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on‑site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.

Key Responsibilities

• On‑Site IT Support : Provide on‑site technical support for hardware, software, and network‑related issues, ensuring minimal downtime for clients.
• Installation and Setup : Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals.
• Troubleshooting & Repairs : Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality.
• System Maintenance : Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment.
• Networking Support : Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients.
• Documentation : Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference.
• Client Interaction : Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction.
• Training & Support : Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security.
• Inventory Management : Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits.
• Emergency Support : Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.

Required Skills and Qualifications

Technical Expertise :

Preferred Qualifications

Neighbourly Pharmacyis an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

While all responses are appreciated, only those being considered for interviews will be acknowledged.

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