Client Service Representative

We are seeking a Client Service Representative to join our team. The ideal candidate will have a passion for customer service and possess strong communication skills. This role offers the opportunity to work in a dynamic environment and interact with a diverse client base. Previous Collection Agency Experience is a MUST.

Those that do not meet the below requirements, need not apply.

• Responsibilities
• Primary point of contact for clients
• Communicate with clients via telephone and email
• Address Client Inquiries
• Providing Product and Service Information
• Resolving any Emerging issues
• Reporting
• Prepare manual letters
• Adhoc Requests
• Manage & Distribute emails from General Mailbox
• Document Uploads

Qualifications

• Previous experience in a collection agency and / or client services is mandatory
• Familiarity with Debt Master / DRS is an asset, but not mandatory
• Proficiency in MS Office
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving abilities
• Proficient in English with extraordinary communication and interpersonal skills
• Maintain cordial relationships with clients
• Employee Benefits :
• Paid training
• Medical benefits eligibility
• Great growth & management development
• Free Covered Parking on site
• Social Events (BBQ, Bowling, Holiday Parties)

Join our team as a Client Service Representative and embark on a rewarding career where your skills will be valued, and professional growth opportunities await.

Job Type : Full-time

Pay : $2,800.00-$3,300.00 per month

Benefits :

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement :

• French not required

Schedule :

• Monday to Friday

Experience :

• Customer relationship management : 1 year (required)
• Collections : 1 year (required)
• Client Services : 1 year (preferred)

Language :

• English (required)

Work Location : In person