Senior Field Services Coordinator

Senior Field Services Coordinator

Onsite Toronto ON / Greater Toronto Area

About the Company :

Were a leader in fleet management delivering advanced telematics solutions to minimize vehicle downtime. Our mission is to provide exceptional tailormade services using cuttingedge technology. We provide fleet management hardware an AIdriven software platform and fleet management consulting to drive efficiency and profitability for fleet and field service companies. Our scalable software integrates GPS tracking sensors and cameras across various platforms helping companies run their businesses more effectively.

Why Join Us

At Zenduit / GoFleet we are trusted by our clients to bring their visions to life through a blend of technical expertise and clear effective communication. With extensive experience in product development programming and project management our team thrives on innovation collaboration and personal growth. Joining us means becoming part of a culture where your ideas are valued professional development is prioritized and our core values drive every action we take.

Our Core Values :

Relentless Focus on the Customer : We prioritize delivering exceptional value by deeply understanding and anticipating the needs of our customers and resellers. We are obsessed with customerdriven success to ensure our products and services deliver maximum value.

Speed with Purpose Results that Matter : We act swiftly while balancing urgency with precision ensuring that our actions lead to meaningful growthdriven outcomes.

Build Trust through Transparency & Integrity : Transparency and integrity foster trust and we uphold honest communication accountability and ethical actions in everything we do.

Continuous Learning & Adaptability : We are passionate about learning adapting and staying agile in a fastevolving technological landscape personally and professionally.

Own It & Lead with Initiative : Every team member takes ownership of their work and proactively leads initiatives driving innovation and making a meaningful impact.

Strength through Unity Success through Collaboration : We believe in the power of teamwork and collaboration supporting one another to achieve collective greatness.

About the Role :

The Senior Field Services Coordinator is integral to our mission of providing exceptional IoT fleet management solutions. This role ensures seamless installation services across the US and Canada by building and managing a network of skilled installation partners maintaining highquality standards and addressing customer needs effectively.

Responsibilities :

Build and expand a network of skilled installation partners across the US and Canada ensuring coverage for diverse customer needs and IoT fleet solutions.

Identify evaluate and onboard new installation partners prioritizing technical expertise and reliability in vehicle electronic installations.

Collaborate with customers and partners to plan coordinate and schedule installations ensuring efficient communication and seamless execution.

Develop and standardize pricing models for installations ensuring consistency while accounting for job complexity and regional factors.

Act as the main point of contact for installationrelated inquiries resolving issues and providing updates to customers and internal stakeholders.

Maintain a deep understanding of technical requirements for fleet IoT installations including wiring software integrations and troubleshooting.

Continuously monitor the quality and performance of installation partners implementing improvements and best practices as needed.

Stay updated on industry trends emerging IoT technologies and changes in vehicle designs to ensure installations align with market demands.

Results :

Establish a robust network of skilled installation partners across the US and Canada to ensure broad coverage and the ability to meet customer demands.

Provide customers with accurate pricing and clear timelines for installations in a timely and efficient manner to enhance customer satisfaction.

Ensure highquality installations by implementing effective quality assurance processes and onboarding reliable installation partners.

Requirements :

Required Work Experience :

Required years of work experience : At least 3 years of experience in field service coordination logistics operations management or a related role.

Required skills :

Strong customer service skills with the ability to communicate effectively and professionally with clients partners and internal teams.

Technical aptitude and the ability to understand electronic installations in vehicles including troubleshooting and software integration.

Experience in building and managing partner networks including onboarding and maintaining strong working relationships.

Excellent organizational and time management skills with the ability to coordinate multiple projects and schedules simultaneously.

Strong problemsolving skills with a proactive approach to identifying and resolving challenges.

Proficiency in using project management tools scheduling software or CRM systems to track and manage jobs.

Ability to work collaboratively with crossfunctional teams including sales product and operations teams.

Willingness to stay updated on industry trends emerging technologies and best practices related to IoT and fleet management.

Excellent verbal and written communication skills with an emphasis on clarity and responsiveness.

Ability to travel occasionally to meet with installation partners or customers if required.

Time Zone Location :

Canada or US Toronto ON / Greater Toronto Area

Salary

Competitive salary based on experience.

Performancebased bonuses.

Benefits

Comprehensive health and wellness benefits.

Professional development opportunities.

We are an equalopportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Required Work Experience : - Required years of work experience : At least 3 years of experience in field service coordination, logistics, operations management, or a related role. - Required skills : Strong customer service skills, with the ability to communicate effectively and professionally with clients, partners, and internal teams. Technical aptitude and the ability to understand electronic installations in vehicles, including troubleshooting and software integration. Experience in building and managing partner networks, including onboarding and maintaining strong working relationships. Excellent organizational and time management skills, with the ability to coordinate multiple projects and schedules simultaneously. Strong problem-solving skills, with a proactive approach to identifying and resolving challenges. Proficiency in using project management tools, scheduling software, or CRM systems to track and manage jobs. Ability to work collaboratively with cross-functional teams, including sales, product, and operations teams. Willingness to stay updated on industry trends, emerging technologies, and best practices related to IoT and fleet management. Excellent verbal and written communication skills, with an emphasis on clarity and responsiveness. Ability to travel occasionally to meet with installation partners or customers, if required.

Education

Degree in relevant field