Customer Service Representative
ChubbMarkham, Ontario, Canada- Full-time
Description
The main function of this role is to provide quality service to our policyholders Regional Offices and other departments within the Head Office as well as working with our US this role you will solve customer issues help achieve customers expectations and handle all customer-facing service procedures documenting policies and standards and set clear customer goals. The employee will learn all the company policies procedures products customer support systems and learn how to service customer inquiries.
Job duties and responsibilities include :
Analyze and Respond to Policy Holders for Life Accident and Health products make online single day record adjustments (name address beneficiary).
Process necessary documentation received to maintain accurate files and ensure that policy holders receive necessary documentation in return for their files.
Ensuring a high standard of customer experience is delivered
Collaborate with Internal Teams : Work closely with other departments such as underwriting and claims to resolve policyholder issues and ensure seamless service delivery.
Identify and Escalate Issues : Recognize potential discrepancies or complex cases and escalate them to the appropriate team or supervisor for resolution while maintaining clear communication with the policyholder.
Qualifications
Our preferred candidate will have the following :
Bachelors Degree or equivalent work experience
Experience in insurance industry preferred
Bilingual in English and French (written and verbal) preferred
Workingknowledge of Microsoft OfficeProducts Excel Word Advanced use of Outlook Macros.
Excellent verbal and written communication and interpersonal skills
Proven sound judgment and ability to problem solve
Ability to prioritize and manage escalations
Required Experience :
Unclear Seniority
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
Create a job alert for this search
Customer Service Representative • Markham, Ontario, Canada
- Promoted
Customer Service Representative
FSB GROUP LTD.Concord, ON, Canada- Promoted
Customer Service Representative
Farm Boy Inc.Pickering, ON, Canada- Promoted
(URGENT HIRE) Customer Service Representative
Regius InitiativeToronto, ON, Canada- Promoted
Customer Service Representative
George Rappos Insurance AgencyAurora, ON, Canada- Promoted
Customer Service Representative
PH Vitres D'autoWoodbridge, ON, Canada- Promoted
Customer Service Representative
Fuze Logistics Services IncMississauga, ON, Canada- Promoted
Customer Service Representative Supervisor
Maple Supply Chain ManagementMarkham, ON, Canada- Promoted
Customer Service Representative
ProAmpac Bellepak LtdMarkham, ON, Canada- Promoted
Customer Service Representative
Mircom Group of CompaniesVaughan, ON, Canada- Promoted
Customer Sales Representative / Dispatcher / Service Coordinator
A team appliance repairMarkham, ON, Canada- Promoted
Customer Service Representative
ARAG Legal Solutions IncToronto, ON, Canada- Promoted
Customer Service Representative At Midas
Midas SCARBOROUGH-NEW MARKET-MARKHAMUnionville, ON, Canada- Promoted
Customer Service Representative (Mississauga)
Domino's Pizza CanadaMississauga, ON, Canada- Promoted
Customer Service Representative
goeasyMississauga, ON, Canada- Promoted
Customer Service Representative
Continental Paper GradingMississauga, ON, Canada- Promoted
Customer Service Representative
Annabella Bai - Desjardins Insurance AgentToronto, ON, Canada- Promoted
Customer Service Representative
Sue Atkinson Insurance Agency Ltd.Pickering, ON, Canada- Promoted
