Market Associate

Market Associate

Location : REMOTE Canada

Duration : 12 months plus extensions

The team you will join

The Our Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The difference you will make

As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self‑starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!

A typical day

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross‑functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the 'front desk' of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your expertise

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