Dispatch, Systems and Screening Navigator – CRCL Casual

Dispatch, Systems and Screening Navigator – CRCL Casual

2 weeks ago Be among the first 25 applicants

AVI Health & Community Services (AVI) is a multi‑disciplinary community‑based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence‑based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organisations, between communities, and between funders and impactful programmes.

Join our supportive, dedicated and client‑centred team in promoting the health, dignity and well‑being of all people affected by HIV, HCV and substance use by delivering sex‑positive and harm reduction‑based education, prevention and / or support services.

AVI Peer Assisted Care Team (CRCL)

The AVI Crisis Response, Community‑Led (CRCL) is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer‑assisted care program and a mobile crisis response team, led by persons with lived / living experience and mental health professionals who are able to de‑escalate crises and develop community care plans with persons experiencing crisis.

The CRCL team is an alternate approach to responding to someone in crisis that focuses on health, well‑being and community support. Utilizing a community‑based, client centered, trauma‑informed response, a peer‑assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

In the spirit of reconciliation and community empowerment, K'ómoks First Nation and AVI Health and Community Services have joined hands to support and create a comprehensive and culturally safe service initiative. KFN provides guidance through the CRCL program development to ensure Indigenous preceptive is woven throughout and supports Indigenous peoples accessing this service.

The CRCL team provides services on the territories of the K'ómoks First Nation.

Job Summary

The CRCL team will provide acute mobile crisis support and de‑escalation services for persons 13 years of age and older experiencing mental health and / or substance use related crises. Working in collaboration with all team members, the Systems, Screening and Dispatch Navigator is the first point of contact via the phone and is responsible for assessment and acuity triage and team dispatch. This role is responsible for determining the level of risk, deciding the most appropriate response, and dispatching / maintaining communication with teams attending to crisis.

Alongside the team, this role is grounded in person‑centered, harm reduction and trauma informed approaches to care, which center the needs and agency of the service user.

Key Duties and Responsibilities

Screening and Dispatch

• Manage the central call line for the CRCL team, including phone lines and through text
• Assess and triage calls and text messages from community including assessment screening and triage, while initiating Community Care Plans and resourcing community supports
• Develop support and safety plans for persons in crisis, and / or for Third Party Callers
• Consult with community resources, family members and peers, as directed by and appropriate to the caller's needs, as well as participating in trainings, case management, daily debriefing, client follow‑up and staff check‑ins
• Where appropriate redirect callers to access pertinent resources, including 911 and / or the crisis line
• Quickly and accurately engage in assessments and obtain all information needed to assist CRCL team in responding to crisis calls
• Gather and share vital and relevant information, liaising between caller and CRCL team, updating CRCL team of status / status change of person in crisis
• Provide non‑judgmental emotional telephone and text support and crisis intervention, including assessment, problem solving and community resourcing
• Complete a thorough assessment of suicidal ideation and / or homicidally, including planning or attempt in progress
• Use assessment and screening tools to determine urgency and involve CRCL Team or other emergency services, depending on severity and needs of individual and care provider(s) onsite
• Assess needs and risk of callers, referring to appropriate services and providing short term follow‑up during wait times, and until CRCL support can be arranged
• Support behind the scenes systems, including communication with internal AVI programs, staff scheduling, payroll and leave management
• Consult with community members and resources, as appropriate to client care
• Quickly prioritize multiple competing tasks using a methodological approach to problem solve, make decisions, and communicate clearly
• Assess, identify, plan, intervene and evaluate bio‑psycho / social / spiritual care needs in accordance with best practices and documents
• Monitor team workload and location and input / evaluate and triage according to capacity
• Implement active ‘rescue’ when an intervention is required (i.e., call 911, advise use of lifesaving First‑Aid, etc.)
• Maintain confidential client case files, including Community Care Plans, safety and wellness assessments
• Maintain familiarity with Comox Valley resources, their interrelationships, and their function in delivering care in the community i.e., Mental health & substance use responsive services

Crisis Response

Situational Awareness, Scene Safety and Unpredictable Working Conditions

Program Development and Accountability

Qualifications

Key Characteristics

Position Details

Pay : $33.99 / hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU pay grid 38)

Hours and Schedule : casual shifts falling between Monday- Friday 9 : 30am-10 : 30pm / Saturday / Sunday 9 : 30am-5 : 30pm. Subject to change based on operation needs of program.

Location : CRCL office and throughout Comox Valley responding to crisis and in the community and where as needed, including in people’s homes, community centres and outside / with folks surviving outside.

Union : AVI is a union environment under the Collective Agreement : HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is a BCGEU union position.

Pension : If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account. If you are not already a member of the Municipal Pension Plan, part time staff may become eligible after 2 years with AVI.

Other Perks : This position gets paid an extra 5% in lieu of vacation 5% in lieu of stats, meaning your hourly rate is actually 10% higher than listed.

Hours of Work, Days Off and Work Area may be subject to change.

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use / d drugs, persons with experience of sex work, persons who live with HIV and / or hepatitis C, and persons representing diverse genders and sexualities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment, internal staff will be prioritized in the hiring process.

We would like to thank all those that apply but only those selected for an interview will be contacted.

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