Talent.com
Customer Support Representative (Remote)

Customer Support Representative (Remote)

VtechysVancouver, British Columbia, Canada
28 days ago
Salary
CA$25.00–CA$40.00 hourly
Job type
  • Full-time
  • Part-time
  • Remote
Job description

Position : Customer Support Representative (Remote)

Company : VTechys

Job Type : Remote / Full-Time or Part-Time

Pay : Competitive hourly rate ($25–$40 / hour, based on experience)

About Us

At VTechys, we’re passionate about providing top-tier digital solutions to help businesses thrive. As a Customer Support Representative, you will be the friendly and professional voice of our company, ensuring our customers receive outstanding service and support.

Job Description

We are looking for a Customer Support Representative to join our remote team. You will handle customer inquiries, provide solutions, and ensure customer satisfaction across various communication channels.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
  • Troubleshoot customer issues and escalate complex problems as needed.
  • Provide detailed information about products and services.
  • Maintain accurate records of customer interactions in our CRM system.
  • Identify opportunities to enhance the customer experience and share feedback with the team.
  • Collaborate with other departments to resolve customer concerns efficiently.

Qualifications

  • Proven experience in customer service or support.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
  • Ability to work independently in a remote environment.
  • Empathy and a customer-focused mindset.

    • What We Offer

  • Competitive Pay : Based on experience and skills.
  • Remote Work : Enjoy the flexibility of working from home.
  • Flexible Hours : Work schedule that suits your lifestyle.
  • Health and Wellness : Benefits for eligible employees.
  • Paid Time Off : Vacation, holidays, and sick leave.
  • Professional Development : Access to training and growth opportunities.
  • Supportive Team Environment : Work with a collaborative and motivated team.